Onboarding Project Coordinator

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Establish and conduct testing for retailer connections in SPS Commerce, including EDI 850 purchase orders, 856 ASNs, 810 invoices, 846 inventory, and 855/860 documents.

• Oversee trading partner specifications and retailer routing guides to ensure adherence to compliance standards.

• Monitor SPS Commerce for any failed or rejected transactions, addressing issues related to missing SCAC/BOL information, ASN errors, and duplicate purchase orders.

• Proactively identify and resolve transaction problems prior to incurring retailer chargebacks.

• Coordinate compliance label and packing list testing for GS1-128/UCC-128 with the Operations team.

• Investigate retailer chargebacks and compile root-cause analyses and credit reports for Client Services and Finance.

• Track SPS support tickets and manage retailer connection statuses in project trackers.

• Maintain onboarding checklists and project trackers for new clients and sites, including Houston.

• Organize kickoff, integration, and go-live meetings.

• Document meeting notes, disseminate action items, and follow up with team members responsible for tasks.

• Gather client setup details, such as item masters, SKU and kit configurations, forecasts, carrier accounts, ship-to information, and location identifiers.

• Perform bulk order updates and data corrections in the Logistics Portal under the guidance of the Onboarding Project Manager.

• Prepare handoff documentation for Account Managers regarding onboarding processes.

• Utilize Claude and Qlik data to analyze purchase orders, ASNs, and order exports.

• Identify and summarize recurring transaction errors and operational trends.

• Develop and sustain reusable AI prompts, skills, and templates.

• Leverage operational data and AI tools to enhance reporting accuracy and optimize routine tasks.

• Create job aids and Standard Operating Procedures (SOPs) for regular SPS Commerce processes.

• Generate documentation to assist Account Managers in resolving common SPS inquiries.

• Maintain onboarding resources, process templates, and operational documentation.

• Enhance ongoing onboarding and EDI workflows through reusable assets and automation.

• Collaborate with the Onboarding Project Manager, Client Services, Operations, and Finance teams.

⛳️ Requirements

• Minimum of 2 years of practical SPS Commerce Fulfillment experience in a 3PL, brand, or retailer setting, including complete onboarding of new trading partners.

• Proficiency with EDI 850, 855, 856, 810, and 846 documents, as well as retailer routing guides and compliance standards.

• Familiarity with retailer specifications for Target, Costco, TJX, UNFI, and department stores.

• Experience in troubleshooting ASN and invoice rejections and documenting disputes related to retailer chargebacks.

• Daily practical experience with Claude, ChatGPT, or similar AI tools for data analysis, drafting client communications, and creating reusable prompts or templates.

• Experience in coordinating projects, maintaining trackers, documenting meeting notes, and following up on assigned action items.

• Strong operational knowledge of SPS Commerce Fulfillment, retailer EDI integrations, and transaction oversight.

• Capability to configure and test trading partner connections while resolving EDI transaction errors.

• Understanding of retailer routing guides, compliance standards, and chargeback documentation.

• Advanced Microsoft Excel skills, encompassing lookups, pivot tables, and cleansing large order and purchase order datasets.

• Ability to analyze operational data and identify recurring transaction issues.

• Competence in utilizing AI tools to create reusable prompts, templates, and operational resources.

• Exceptional organizational skills for maintaining onboarding checklists, project trackers, and client documentation.

• Capacity to coordinate meetings, monitor action items, and follow up with stakeholders effectively.

• Proficient in documenting operational processes clearly through SOPs and job aids.

• Strong attention to detail.

• Ability to work consistently during Eastern Time business hours.

• Resume must be submitted in English and PDF format.

• Must be available to work from 9:00 AM to 5:00 PM EST.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching.

• Paid time off and flexible working hours.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.