Onboarding Administrator – Business Applications

This is a fully remote position, open to applicants in Sri Lanka.

📋 Description

• Assist Onboarding Analysts with administrative tasks related to business customer applications.

• Record and monitor incoming business applications in Freshdesk and internal databases.

• Gather and follow up on outstanding documents from applicants and intermediaries to meet SLA deadlines.

• Execute initial data entry and organize applicant information into onboarding case templates.

• Conduct standard, non-judgmental document checks and report any discrepancies to Analysts.

• Keep the SLA tracker updated with accurate case statuses and escalate cases that are approaching or have breached deadlines.

• Prepare documents for review by the onboarding committee.

• Assist with jurisdictional document research under the guidance of an Analyst.

• Organize document filing and maintain version control for audit-ready case files.

• Provide additional administrative support to the broader Fraud & Onboarding team.

⛳️ Requirements

• Excellent organizational skills and the ability to work efficiently against SLA deadlines in a fast-paced environment.

• Strong attention to detail.

• Comfortable handling document-intensive administrative tasks and repetitive verification processes.

• Proficient written English; capable of professionally and persistently following up with third parties.

• Skilled in Excel/Google Sheets.

• Experience with Freshdesk or similar ticketing systems is advantageous.

• Previous experience in onboarding, KYC, or financial services administration is a plus, but not mandatory.

• Dependable and capable of managing the workload independently.

🏝️ Benefits

• Continuous internal training opportunities.

• Access to external training programs.

• Study Leave.

• Sponsorship programs for further education.

• Career advancement opportunities.

• Complimentary health insurance.

• Gym Subsidy.

• Performance-based bonuses.

• Employee referral incentives.