On-Call Scheduling Nurse

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to the designated on-call line during assigned coverage periods.

• Gather essential information including the Participant, caller, location, reason for the call, and urgency of the issue.

• Conduct focused nursing assessments based on symptoms, condition, history, medications, recent services, functional status, cognition, caregiver support, and other pertinent information.

• Identify changes in condition, potential emergencies, falls, injuries, medication issues, behavioral or cognitive shifts, and other risks that necessitate immediate action or escalation.

• Offer clear and safe nursing guidance within the Registered Nurse scope of practice, established protocols, the Participant's Plan of Care, and available provider orders.

• Utilize teach-back methods when appropriate to ensure understanding.

• Direct callers to emergency services or activate the appropriate emergency response pathway as necessary.

• Coordinate subsequent steps including monitoring, self-care guidance, provider consultation, pharmacy coordination, home-based services, center follow-up, urgent care, emergency department evaluation, or emergency medical services.

• Escalate concerns to providers, medical directors, clinical leaders, center teams, pharmacies, home care, transportation, behavioral health, or other designated resources.

• Communicate comprehensive clinical information using established handoff processes.

• Notify responsible centers and clinical teams of calls that require follow-up, intervention, reassessment, order execution, care plan review, or Participant outreach.

• Confirm urgent handoffs and re-escalate unresolved high-risk concerns.

• Support continuity of care across OSC centers and states.

• Document calls, assessments, interventions, consultations, escalations, dispositions, and follow-up directions in the designated electronic medical record or approved system.

• Complete necessary incident, adverse event, medication event, fall, hospitalization, emergency department, and other reports.

• Provide reliable handoffs following events and identify pending actions and responsible follow-up teams.

• Engage in case discussions, follow-up reviews, audits, quality improvement, and process enhancement initiatives.

• Adhere to OSC policies, on-call protocols, relevant Nurse Practice Acts, professional standards, and emergency procedures.

• Maintain awareness of center contacts, provider coverage, pharmacies, emergency resources, home care, transportation pathways, and state-specific requirements.

• Complete orientation, state-specific training, annual competencies, emergency response education, privacy and security training, electronic medical record training, and continuing education.

• Identify trends and opportunities for improvement regarding after-hours calls, avoidable utilization, access barriers, adverse events, and handoff reliability.

• Report issues related to technology, telephone, system access, staffing, or workflow and follow downtime procedures.

• Maintain confidentiality and conduct calls in a private environment suitable for protected health information.

• Carry out additional duties as assigned.

⛳️ Requirements

• Graduate of an accredited nursing school.

• Current, active, unrestricted Registered Nurse license in every state where the nurse is assigned coverage.

• Must secure and maintain all required state licenses before providing nursing services in that state.

• Minimum of one year of professional nursing experience.

• Current Basic Life Support/CPR certification.

• Ability to meet applicable state licensure, background checks, exclusion screenings, competency, health clearance, and continuing education requirements.

• Capability to work assigned after-hours on-call shifts and remain available and responsive during the assigned coverage period.

• Ability to access required electronic systems, clinical resources, and communication tools while on call.

• Proficient in clear communication via telephone and secure electronic methods.

• Competence in completing timely and accurate clinical documentation.

• Ability to maintain a private work environment suitable for protected health information.

• Ability to perform the essential functions of the position with or without reasonable accommodation.

• Must be able to drive a motor vehicle when required by assignment.

• Ability to sit, stand, bend, reach, walk, and move intermittently throughout the workday.

• Proficiency in using a computer for sustained documentation, electronic medical record navigation, and communication.

• Ability to use OSC-provided or approved equipment, including a secure telephone, computer, multi-factor authentication, and communication applications.

• Ability to travel and provide direct Participant care when required by assignment.

• Experience with frail older adults, geriatrics, PACE, home-based care, triage, emergency or urgent care, primary care, or care coordination is strongly preferred.

• Additional language skills are valued when relevant to Participant needs.

🏝️ Benefits

• 9 Paid Holidays.

• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees).

• Medical, Dental, & Vision coverage.

• Free Life and AD&D Insurance Plan.

• Health Savings and Flexible Spending Accounts.

• Short Term Disability Insurance.

• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents.

• Paid Parental Leave.

• Tuition Reimbursement and Paid Training Opportunities.

• Retirement Plan with company annual match.

• Mileage Reimbursement at annual IRS rate as applicable.

• Training, mentorship, and career development programs.