On Call Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee a range of incoming tickets and may respond to live phone inquiries

• Provide exceptional customer service to caregivers and clients via phone and email communication

• Keep comprehensive and precise records of transactions, interactions, and requests

• Address tickets through effective communication, meticulous documentation, system updates, and collaboration with field teams

• Accept guidance and constructive feedback from team leaders

• Exhibit punctuality and consistent attendance

• Uphold a professional, respectful, and courteous attitude

• Execute additional tasks as assigned by management

⛳️ Requirements

• Previous experience in phone-based customer service, especially managing high call volumes, is preferred

• Proficient computer skills and the capability to learn company software

• Outstanding verbal and written communication abilities

• Capacity to remain composed and professional in high-pressure situations

• Proven ability to work independently as well as collaboratively within a team

• Capability to lift and carry weights of up to 15-20 pounds

• Ability to sit, stand, and walk for extended periods during the workday

• Proficient in using standard office equipment such as personal computers, laptops, telephones, photocopiers, etc.

🏝️ Benefits

• Medical/Dental/Vision Insurance

• TouchCare VirtualCare

• Life Insurance

• Health Savings Account

• Flexible Spending Account

• 401(k) Matching

• Employee Assistance Program

• PTO Plan for Non-Exempt Employees

• Flexible PTO Plan for Exempt Employees

• Holidays and Floating Holidays

• Pet Insurance

• Training, resources, and support to provide an exceptional care experience