Offsite Advisor

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the daily operations of one of VCL’s esteemed corporate clients

• Foster customer loyalty through high-quality service, promptness, and innovation

• Manage account-related tasks, including order processing, handling phone calls, correspondence, and emails

• Keep precise customer databases up to date

• Offer expert guidance on technical, network, and billing inquiries, resolving them promptly

• Deliver and ensure quality management information alongside monthly electronic billing reports

• Create regular customer reporting packs that include analysis

• Act as the initial point of contact for customers, end users, and the accounts team

• Nurture customer relationships

• Participate in and contribute to customer and accounts team meetings to enhance improvements and achieve cost savings

• Provide first-line advice on devices, tariffs, product ranges, and pricing of equipment

• Assist end users in transitioning and porting to the Vodafone network

• Train cover advisors to ensure continuous service delivery

• Collaborate with Vodafone HQ departments to resolve account-related issues and enhance on-site efficiencies

⛳️ Requirements

• Capability to establish relationships with both internal and external stakeholders

• Prior experience in Telco Business Customer Service

• Proficiency in managing personal time to consistently deliver excellent service

• Strong keyboard abilities and knowledge of systems

• Interest in and understanding of mobile devices, including their features and benefits

• Full-time availability for 37.5 hours weekly, Monday to Friday, between 8 AM and 6 PM

• Successful completion of criminal (DBS) and financial background checks

🏝️ Benefits

• Bonus

• Vodafone benefits

• Up to 28 days of leave plus public holidays

• Paid time off for charitable activities

• Discounts

• Vouchers

• Pension plan

• Access to learning tools

• Parental leave policies

• Home working kit (“Office in a Box”)

• Flexible home-based working arrangement

• Opportunities to participate in company events throughout the year