Office Services Associate – Floater

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Deliver daily back office support for clients and teams.

• Execute reprographics, copying, mailing, and intake tasks in both physical and digital settings.

• Assist with hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as necessary.

• Utilize appropriate logs for office services tasks.

• Ensure job tickets are accurately completed prior to commencing work.

• Follow established procedures and execute jobs in the correct sequence.

• Communicate with supervisors or clients about job or deadline concerns.

• Accept, complete, and deliver work within agreed-upon deadlines.

• Troubleshoot basic equipment issues.

• Prioritize tasks effectively.

• Conduct quality assurance on personal work and that of others.

• Load machines with paper, toner, and other supplies.

• Respond to telephone calls and emails, and place service calls when necessary.

• Engage with clients in person, via phone, and electronically.

• Comply with Williams Lea and client site policies.

• Utilize equipment and supplies in a cost-efficient manner.

⛳️ Requirements

• High school diploma or equivalent qualification.

• At least 1 year of experience in office services, ideally within a legal, banking, or large corporate context.

• Proficient in the use of mail, phone, email, digital reprographics, and mailing equipment.

• Familiar with general back office procedures.

• Demonstrated customer service skills.

• Strong written and verbal communication skills, including professional telephone and email etiquette.

• Attention to detail and excellent organizational abilities.

• Capacity to meet deadlines and complete projects promptly.

• Ability to manage sensitive and/or confidential documents and information.

• Capability to make independent decisions in alignment with business needs and policies.

• Strong problem-solving skills and the ability to escalate issues appropriately.

• Ability to collaborate effectively within a team environment.

• Skilled at interacting with individuals from diverse backgrounds and functional areas.

• Capability to thrive in a fast-paced environment.

• Self-motivated with a positive attitude.

• Able to lift up to 50 lbs. regularly.

• Willingness to commute to various worksites as required.

• Successful completion of a pre-employment background check and drug screening is mandatory.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off benefits.

• Disability insurance options.

• 401(k) plan with company matching contributions.

• Life insurance coverage.

• Optional supplemental insurance plans.

• Parental leave benefits.

• Adoption assistance programs.

• Tuition assistance for further education.

• Discounts from employers/partners.

• Opportunities for overtime, shift differentials, call-in, and/or stand-by pay.