Nurse Triage Operations Admin

This is a fully remote position, open to applicants in Arizona, +13 more locations.

📋 Description

• Oversee administrative planning and operational management for designated functions within Call 4 Health's 24/7 Nurse Triage department.

• Assess staffing needs, examine coverage patterns, and create and implement workforce scheduling strategies.

• Manage the master nursing schedule for all shifts and coverage demands.

• Organize schedule modifications, PTO requests, call-outs, and shift coverage needs.

• Recognize staffing shortages and arrange coverage for vacant shifts.

• Keep records of scheduled hours, actual coverage, and staffing adjustments.

• Track staffing trends and provide regular updates to leadership.

• Collaborate with Nurse Supervisors and Team Leads on coverage issues and staffing escalations.

• Create and sustain onboarding checklists and training materials.

• Facilitate new nurse onboarding, orientation schedules, and necessary training sessions.

• Monitor the completion of training, competencies, and documentation.

• Maintain centralized records of nursing licenses and credentialing needs.

• Track RN and LPN license statuses across relevant states, including expiration dates, renewals, continuing education, certifications, and other credentialing requirements.

• Notify leadership of impending expirations, missing documentation, and compliance issues.

• Assist with applications for new state licensure and renewals.

• Design, assess, and maintain administrative processes for scheduling, onboarding, and credential tracking.

• Maintain employee and operational documentation.

• Facilitate communication and collaboration between nurses, supervisors, and leadership.

• Prepare operational reports and staffing metrics.

• Identify chances to enhance administrative workflows and engage in departmental improvement initiatives.

• Provide administrative support to the Director of Nurse Triage Operations and Nurse Supervisors.

• Analyze staffing utilization, scheduling expenses, and operational performance to boost departmental efficiency.

⛳️ Requirements

• Prior experience in a healthcare administrative, scheduling, staffing, or clinical coordination role.

• Proficiency with electronic scheduling systems, Microsoft Teams, and Microsoft Office.

• Strong organizational and time-management capabilities.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines effectively.

• Exceptional attention to detail.

• Competence to work independently and spot opportunities for process enhancement.

• Licensed Practical Nurse, Medical Assistant Certification, or similar healthcare education/experience preferred.

• Experience in coordinating schedules for a healthcare workforce is preferred.

• Familiarity with nurse onboarding and credentialing processes is preferred.

• Knowledge of multistate nursing licensure and the Nursys verification system is preferred.

• Experience supporting remote clinical teams is preferred.

• Background in telephone triage, nurse navigation, or other 24/7 healthcare operations is preferred.

• A Graduate Degree or higher in Nursing or a related field is preferred.

🏝️ Benefits

• Remote work environment.

• No travel required.

• Reasonable accommodations for qualified applicants and employees.

• Equal opportunity employment.