Nurse Case Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Coordinate and provide services for patient support programs at Sentrex Health Solutions.

• Oversee all elements of program support and serve as the main point of contact for assigned healthcare providers.

• Ensure patients have access to support programs and their prescribed medications.

• Communicate with patients, insurance companies, pharmacies, physicians, and healthcare professionals to secure medication coverage and manage patient cases.

• Conduct registration activities for healthcare providers and patients.

• Execute relevant data-entry tasks.

• Respond to telephone and web-based inquiries regarding program services, disease states, and products.

• Offer medical support and education on diseases, therapies, and disease management strategies.

• Participate in specialized training sessions for specific therapies.

• Provide inbound and outbound telephone support, maintenance calls, and adherence assistance.

• Implement case-management protocols, which include clinical monitoring, data collection, follow-ups, compliance checks, monitoring therapy disruptions/discontinuations, and reporting adverse events.

• Collaborate with reimbursement specialists and physicians to secure funding for therapy and explore alternative funding options.

• Attend patient meetings and conferences as necessary.

• Identify and report adverse events to the Manufacturer and Med Info, and input them into source and third-party systems within required timeframes.

• Coordinate patient services and resolve issues by liaising with physicians’ offices, pharmacies, infusion/injection service providers, and other stakeholders.

• Engage in continuing education activities.

• Create training materials and programs for new team members in patient support programs.

• Enroll patients and conduct essential follow-ups.

• Advocate for patients and healthcare providers through enrollment processes, coverage renewals, changes in patient journeys, and reimbursement assistance.

• Review, analyze, and verify patient information for accuracy and completeness.

• Schedule appropriate next steps to ensure seamless service delivery.

• Follow up and advocate until coverage decisions are obtained.

• Document adverse events in accordance with pharmacovigilance standards.

• Carry out additional duties as assigned by the manager.

⛳️ Requirements

• Must hold an RN or RPN designation in good standing with the College of Nurses in their respective province.

• Experience in Patient Support Programs is required.

• Knowledge of reimbursement processes to secure coverage for patients is an asset.

• Experience in Neurology is highly desirable.

• Minimum of 2 years of clinical experience is preferred.

• Exceptional organizational skills are essential.

• Ability to foster effective working relationships with colleagues, management, and stakeholders.

• Must be available to work Monday to Friday during standard office hours, with flexibility between 8:00 am and 8:00 pm EST.

• Maintain the confidentiality of patient, client, and corporate information.

• Comply with Sentrex Policies and Procedures.

🏝️ Benefits

• 100% Canadian-based with locations nationwide.

• State-of-the-art facilities.

• Flexible work environment that promotes a healthy work-life balance.

• Employee Development Program.

• Industry-leading, in-house corporate training throughout the year.

• Competitive salary.

• Generous vacation entitlement.

• Wellness Program that includes 5 paid days off for well-being.

• Paid sick days.

• Comprehensive benefits package including dental & extended health benefits, AD&D, LTD, and life insurance for employees and dependents.

• Employee & Family Assistance Program.

• RRSP Matching Program.