Nurse Care Manager – Temporary (6 to 9 Months)

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Take charge of the complete delivery process for both new and existing customer accounts, from project scoping to live deployment.

• Actively reach out to service users to obtain informed consent, address any concerns, and schedule installations.

• Handle sensitive discussions regarding capacity, guardianship, and digital inclusion.

• Coordinate installers to ensure that each visit is suitable for the service user.

• Recover and uphold SLA compliance across all contracted accounts.

• Establish trusted relationships with frontline staff, team leads, social workers, occupational therapists, and local authority managers.

• Navigate the cultural and organizational dynamics within health and social care, including overcoming resistance to technology adoption.

• Oversee the ongoing account health of key contracts, including partnerships with London local authorities.

• Conduct customer check-ins to identify blockers, gather feedback, and explore expansion opportunities.

• Represent the organization at CPD sessions, webinars, and sector events.

• Assist sales, marketing, and product teams in utilizing appropriate sector terminology and content.

• Collaborate with the CRO to scope new projects and provide delivery intelligence for commercial proposals.

• Contribute to the strategic design of the managed service model, encompassing ARC partnerships, installer recruitment, and team structure.

• Report referral volumes, consent rates, installation timelines, and SLA performance to the CEO and CRO.

• Provide customer insights to inform product development.

⛳️ Requirements

• Significant experience in health and social care as a practitioner, technologist, or project lead (not just an adjacent role).

• Demonstrated ability to build trust with frontline care staff, social workers, and local authority professionals.

• Experience managing complex, multi-stakeholder projects that involve sensitive human factors.

• Strong knowledge of consent processes, including considerations around capacity and guardianship.

• Comfortable engaging in both strategic discussions and hands-on delivery, as this role demands both skills.

• Resilient and adaptable, able to adjust when plans change unexpectedly.

• Specific experience with technology-enabled care (TEC), assistive technology, or remote monitoring is highly desirable.

• Background in or strong familiarity with domiciliary care or local authority commissioning is highly desirable.

• Experience presenting to professional audiences or delivering CPD/training sessions is highly desirable.

• Understanding of the challenges related to digital inclusion for older adults and individuals living with dementia is highly desirable.

• Person-centred mindset.

• Commercial awareness.

• Excellent communication skills with the ability to adjust communication style as needed.

• Willingness to take on tasks beyond formal job responsibilities.

🏝️ Benefits

• Permanent remote work flexibility.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.

• Annual performance bonuses.

• Dedicated coaches provide an additional channel of support and skill development.

• Opportunities for professional growth.