Nurse Advice Line

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Conducts telephone triage in high-pressure, repetitive environments.

• Gathers data from patients/callers and performs assessments.

• Formulates working diagnoses and determines necessary interventions and dispositions in line with established guidelines.

• Assists patients/callers in assessing symptoms, evaluating treatment efficacy, and deciding when to reach out again.

• Records symptoms, concerns, nursing evaluations, advice given, and responses from patients/callers.

• Performs initial assessments for patients across all age groups: neonatal, pediatric, adolescent, adult, and geriatric.

• Distinguishes between normal and abnormal findings, identifying potential issues.

• Provides education to patients/callers and evaluates their learning requirements.

• Identifies signs of abuse and makes suitable referrals.

• Reviews medication, dosages, allergies, health history, and immunization records.

• Oversees call-queue safety as the assigned team leader and serves as a liaison for staffing or interdisciplinary challenges.

• Acts as a resource for fellow staff members and offers feedback to supervisors.

• Selects relevant guidelines to inform patient/caller disposition decisions.

• Engages in quality improvement initiatives, documentation, and audio audits.

• Modifies dispositions based on nursing judgment considering the unique situations of patients/callers.

• Collects data to facilitate process and operational advancements.

• Incorporates quality assurance findings and new knowledge into nursing practice.

⛳️ Requirements

• Associate's Degree is mandatory.

• A minimum of two years of recent nursing experience is required.

• Current BLS-Basic Life Support (BLS/CPR) certification from the American Heart Association or American Red Cross is necessary.

• RN-Registered Nurse license from DORA (Department of Regulatory Agencies) is required.

• Must provide age-appropriate triage and treatment dispositions for callers ranging from newborns to adults, including OB and Worker's Compensation Injury Reporting.

• Proficient in utilizing computer software and related programs to triage and send reports to relevant agencies or clinics.

• Employs nursing judgment alongside computer software to determine appropriate dispositions and care recommendations.

• Capable of responding effectively to emergency situations.

• Ability to apply nursing principles, practices, and techniques.

• Must exercise initiative and judgment when selecting appropriate treatments.

• Proficient in using computers and computer systems.

• Strong computer skills are required.

• Bilingual skills are preferred.

🏝️ Benefits

• Paid time off beginning at 28 days per year, including vacation, personal/sick days, and 7 holidays.

• Fully paid parental leave for up to 6 weeks.

• Immediate eligibility for retirement plans with employer contributions of up to 9.5%.

• Comprehensive medical, dental, and vision plans.

• Employer-sponsored disability and life insurance.

• Extensive well-being programs featuring an on-site employee fitness center and the nationally recognized RESTORE Center.

• Complimentary RTD EcoPass (public transportation).

• Discounts available for childcare programs.

• Exclusive offers with major brands, travel, and more.

• Tuition reimbursement and assistance programs.

• Opportunities for education, coaching, and professional development through the Workforce Development Center.

• Professional clinical advancement program and shared governance.

• Eligible employer for Public Service Loan Forgiveness (PSLF).

• Free student loan coaching and support for navigating the PSLF program.

• Eligible employer for the National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC).