Nurse Advice Line

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Conduct telephone triage in high-pressure, repetitive environments.

• Gather patient and caller information to make informed assessments.

• Formulate preliminary diagnoses and decide on interventions and patient disposition in accordance with established protocols.

• Guide patients and callers in recognizing normal versus abnormal symptoms, assessing treatment efficacy, and determining when to follow up.

• Record symptoms, complaints, nursing evaluations, advice given, and responses from patients and callers.

• Execute initial assessments for patients across all age groups: neonatal, pediatric, adolescent, adult, and geriatric.

• Distinguish between normal and abnormal findings and recognize potential issues.

• Identify educational needs and provide care advice to patients and callers.

• Evaluate signs of abuse and ensure appropriate referrals are made.

• Review patient medication, dosages, allergies, medical history, and immunization records.

• Monitor the safety of the call queue as assigned and act as a liaison for staffing or interdisciplinary matters.

• Act as a resource for colleagues and offer feedback to supervisors.

• Choose suitable guidelines based on assessment findings.

• Participate in quality improvement initiatives, documentation, and audio audits.

• Modify dispositions based on the individual needs of patients and callers, using nursing judgment.

• Gather data to pinpoint process and operational enhancements.

• Incorporate findings from quality assurance audits and new insights into practice.

⛳️ Requirements

• An Associate's Degree is mandatory.

• A minimum of two years of recent nursing experience is required.

• BLS-Basic Life Support (BLS/CPR) certification from the American Heart Association or American Red Cross is necessary.

• An RN-Registered Nurse license from the Colorado Department of Regulatory Agencies is required.

• Must provide age-appropriate triage and treatment guidance to callers ranging from newborns to adults, including OB and Worker's Compensation Injury Reporting.

• Proficient in using computer software and related programs for triage and reporting to relevant agencies or clinics.

• Must utilize nursing judgment in conjunction with computer software to arrive at appropriate care advice and dispositions.

• Capability to respond suitably to emergency situations.

• Ability to apply nursing principles, practices, and techniques effectively.

• Competence to exercise initiative and judgment in determining the proper treatment protocols.

• Proficient in using computers and computer systems.

• Computer skills are required.

• Bilingual capabilities are preferred.

• All candidates for safety-sensitive roles must successfully pass a pre-employment drug test following a conditional job offer.

🏝️ Benefits

• Paid time off beginning at 28 days annually, which includes vacation, personal/sick leave, and 7 holidays.

• Fully paid parental leave for up to 6 weeks.

• Immediate eligibility for retirement plans with employer contributions of up to 9.5%.

• Comprehensive medical, dental, and vision insurance plans.

• Employer-covered disability and life insurance.

• Extensive well-being programs, including an on-site employee fitness center and the nationally recognized RESTORE Center.

• Complimentary RTD EcoPass for public transportation.

• Childcare discount programs available.

• Exclusive discounts on major brands, travel, and more.

• Tuition reimbursement and assistance programs.

• Opportunities for education, coaching, and professional development through the Workforce Development Center.

• A professional clinical advancement program and shared governance model.

• Eligible employer for Public Service Loan Forgiveness (PSLF).

• Free coaching for student loans and assistance with the PSLF program.

• Eligible employer for the National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC).