Nurse Advice Line

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Conduct telephone triage while managing demanding, stressful, and repetitive situations.

• Gather patient and caller information and make informed assessments.

• Create working diagnoses and determine appropriate interventions and dispositions in line with established guidelines.

• Guide patients and callers on how to assess symptoms, evaluate treatment effectiveness, and know when to follow up.

• Record symptoms, complaints, nursing assessments, advice provided, and responses from patients and callers.

• Carry out initial assessments for patients across all age groups, including neonatal, pediatric, adolescent, adult, and geriatric populations.

• Differentiate between normal and abnormal findings and identify potential issues.

• Educate patients and callers, evaluating their learning requirements.

• Assess for signs of abuse and make the necessary referrals.

• Review medications, dosages, allergies, and immunization records.

• Oversee call-queue safety as the designated team leader and serve as a liaison for staffing or interdisciplinary concerns.

• Act as a resource for staff and provide constructive feedback to supervisors.

• Choose suitable guidelines and dispositions, applying nursing judgment to modify dispositions when necessary.

• Engage in quality improvement initiatives, documentation, and audio audits.

• Incorporate audit findings and new insights into clinical practice.

• Identify opportunities for process and operational enhancements and gather supporting data.

⛳️ Requirements

• Associate's Degree is required.

• A minimum of two years of recent nursing experience is required.

• BLS-Basic Life Support (BLS/CPR) certification from the American Heart Association or American Red Cross is required.

• RN-Registered Nurse license from DORA - Department of Regulatory Agencies is required.

• Must provide age-appropriate triage and treatment dispositions for all callers, from newborns to adults, including OB and Worker's Compensation Injury Reporting.

• Proficient in using computer software and related programs for triaging and sending reports to the appropriate agencies or clinics.

• Applies nursing judgment in conjunction with the computer software program to determine suitable dispositions and care advice.

• Capable of responding effectively to emergency situations.

• Ability to apply nursing principles, practices, and techniques.

• Capable of exercising initiative and judgment in selecting appropriate treatments.

• Proficient in using computers and computer systems.

• Computer skills are essential.

• Bilingual skills are preferred.

🏝️ Benefits

• Paid time off starting at 28 days per year, which includes vacation, personal/sick days, and 7 holidays.

• 100% paid parental leave for up to 6 weeks.

• Immediate eligibility for retirement plans with employer contributions of up to 9.5%.

• Comprehensive medical, dental, and vision plans.

• Employer-paid disability and life insurance.

• Extensive well-being programs featuring an on-site employee fitness center and the nationally recognized RESTORE Center.

• Complimentary RTD EcoPass for public transportation.

• Discounts on childcare programs and exclusive offers on major brands, travel, and more.

• Tuition reimbursement and assistance available.

• Opportunities for education, coaching, and professional development through the Workforce Development Center.

• A professional clinical advancement program and shared governance model.

• Eligible employer for Public Service Loan Forgiveness (PSLF).

• Free student loan coaching and assistance in navigating the PSLF program.

• Eligible employer for National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC).