Norwegian-Speaking Customer Service Representative

This is a fully remote position, open to applicants in Sweden.

📋 Description

• Offer customer support for Sikom, a leader in heating control solutions.

• Manage incoming customer phone calls and emails.

• Provide technical assistance as needed.

• Address questions related to invoices and billing.

• Assist customers in selecting products that best match their needs.

• Ensure exceptional customer experiences through professional and solution-focused service.

• Recognize customer needs and suggest appropriate products or services through consultative selling.

• Collaborate effectively with experienced colleagues in a dynamic work environment.

⛳️ Requirements

• Proficiency in Norwegian, both spoken and written.

• Proficiency in English, both spoken and written.

• Strong technical comprehension and a keen interest in technology.

• A completed high school diploma or equivalent qualification.

• A reliable high-speed internet connection.

• A dedicated, quiet workspace suitable for remote work.

• Prior experience in customer service and/or sales is advantageous but not mandatory.

🏝️ Benefits

• Paid onboarding and training program.

• The flexibility to work remotely from your own home.

• Collective agreement benefits.

• Occupational pension plan.

• Wellness allowance provided.

• Rikskortet employee benefit card for discounts on groceries and dining.

• Opportunities for career development within a global organization.

• Ongoing learning and career advancement opportunities.