Non-Voice Support, German, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver email and chat assistance to users of the platform; no phone support involved.

• Address frequently asked questions and common inquiries regarding "how-to" processes.

• Help users with account management and issues related to payments.

• Walk users through troubleshooting procedures.

• Fulfill a fixed-term contract from November 6th to December 23rd.

• Provide support for Spotify, the premier music streaming service, catering to its worldwide audience.

⛳️ Requirements

• Proficiency in German (C1 level).

• Proficiency in English (C1 level).

• A valid EU work permit is necessary to work in Bulgaria.

• Willingness to work flexible hours, including weekends.

• Previous experience in customer service is advantageous, though not mandatory.

• Strong communication abilities.

• A positive mindset with problem-solving skills.

🏝️ Benefits

• Meal vouchers.

• Multisport card (partially subsidized).

• Performance-related bonuses.

• Top-tier training and opportunities for career advancement.

• Digital HR services.

• 24/7 psychological support.

• Recognition programs and referral incentives.

• Engaging employee events.

• Wellness programs.

• Access to learning platforms and support for certifications.

• Fully digital onboarding and contract signing process.

• Opportunity to experience a global business environment with a diverse and inclusive culture.