NOC Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct a team of technicians to ensure optimal network uptime, swift incident resolution, and superior metropolitan fiber connectivity.

• Oversee the daily operations of the Network Operations Center (NOC).

• Organize and manage the daily assignments for NOC Engineers.

• Assess and allocate escalated issues and trouble tickets.

• Support the workflow of the NOC team.

• Supervise daily activities to guarantee accuracy in task completion and timely closure.

• Act as the primary liaison for client coordination and relationship management.

• Manage and mentor NOC personnel, including conducting performance reviews.

• Assist in recruiting and training new team members.

• Ensure the oversight of Standard Operating Procedures (SOP) and Method of Procedure (MOP) documentation.

• Manage special projects as assigned.

• Provide necessary reporting to clients in accordance with contractual obligations.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• Over 10 years of experience in Network Operations with a focus on fiber network operations.

• More than 5 years of Supervisory/Managerial experience.

• In-depth understanding of metro fiber service delivery.

• Extensive hands-on expertise with optical test equipment (OTDR, ONT, Redlight, OLTS, etc.).

• Comprehensive knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF, and BGP.

• Familiarity with network monitoring systems and ticketing/ITSM platforms.

• Capability to interpret and understand GIS Maps, engineering drawings, and route schematics.

• Strong skills in Customer Service, Team Leadership, Written/Verbal communication, Organization, Time Management, and Adaptability to Change.

• Preferred certifications from Cisco, Nokia, Ciena, or other leading fiber optic/network equipment manufacturers.

• A solid understanding of BICSI Standards is preferred.

• At least 5 years of experience in a government support role is preferred.

• ITIL v4/v5 certification is preferred.

• No citizenship restrictions apply.

🏝️ Benefits

• Virtual health consultations.

• Commuter benefits.

• Pet insurance options.

• Discounts on entertainment.

• Annual performance evaluations.

• Tuition assistance programs.

• Opportunities for internal career advancement.

• Generous 401(k) matching contributions.

• Life and disability insurance coverage.

• Financial wellness resources.

• Annual awards recognition.

• Acknowledgment of service anniversaries.

• Referral bonuses.

• Peer-to-peer recognition programs.

• Comprehensive healthcare coverage.

• Wellness initiatives.

• Flu shot availability.

• Biometric screening services.