Junior Network Operations Center – NOC Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance via phone, remote access, and desk-side support for network connectivity and Building Automation Switches.

• Actively monitor GSA infrastructure utilizing SolarWinds and other monitoring tools.

• Provide Help Desk support, manage phone inquiries, oversee web content, and supervise the EM&EM ticketing queue.

• Record all activities in the ServiceNow ITSM system.

• Collaborate with onsite personnel to resolve network and IT-related issues.

• Assist in the basic configuration of network and server systems.

• Address complex technical issues related to control facility hardware and software.

• Work with telecommunications vendor support teams for escalation of outages or performance degradation.

• Monitor and respond to issues regarding hardware, software, and network functionality.

• Support regular testing and analysis of network facility components, including power, software, communication devices, modems, and terminals.

• Utilize software and hardware tools to identify and resolve intricate network performance issues.

• Troubleshoot network systems effectively.

• Assist in the testing, installation, and maintenance of LAN/MAN/WAN communication systems.

• Contribute to information systems operations, telecommunications support, data entry, data control, LAN/MAN/WAN management, operating systems programming, security policies, and operational assistance.

⛳️ Requirements

• Must possess or be able to obtain Public Trust Clearance.

• ITILv4 Foundation Training and certification are required.

• Availability for a Monday–Thursday shift from 6pm to 4am EST.

• Prior experience in Tier 1 or Tier 2 support for end users is necessary.

• 0–5 years of relevant experience along with a bachelor's degree.

• Proven experience as a remote worker showcasing time management and self-discipline, along with adaptation to cultural changes and an Agile mindset.

• Background in providing support for information networks and physical infrastructure, including hardware/software for routers, switches, servers, printers, scanners, and video teleconferencing suites.

• At least 1 year of experience using SolarWinds or a similar tool.

• Previous employment in a Network Operations Center (NOC) is preferred.

• Familiarity with industry-standard software products is essential.

• Experience in troubleshooting wireless networks and Wireless Access Points is required.

• Willingness to work various shifts, including holidays, in a 24/7/365 NOC environment.

• Strong communication skills, both verbal and written, with the ability to engage effectively with all levels of staff and clients.

• Knowledge of Active Directory, Windows, ServiceNow, network monitoring systems/SolarWinds, Cisco Prime, and LAN/WAN control protocols.

• Capability to maintain a safe and secure home workspace if working remotely.

• Ability to appear on camera for meetings and safeguard proprietary company and client information.

• Capacity to view computer screens and remain seated for extended periods.

• Ability to manage luggage, laptops, and briefing materials weighing up to 25 pounds during occasional travel.

🏝️ Benefits

• Recognized as a Military Friendly Employer, providing support for active-duty and veteran employees.

• Reasonable accommodations available for individuals with disabilities.

• Flexible remote work arrangements.

• Minimal travel required (0–5%).