NOC Analyst II, Weekends (Fri-Mon)

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the performance of networks and systems utilizing various monitoring tools and software.

• Detect and resolve complex network and system issues, escalating them as required.

• Set up and implement systems and network devices in collaboration with Backup Specialists and Toolset Orchestration Specialists.

• Keep precise documentation of network and system configurations and modifications.

• Work together with cross-functional teams to address issues and apply solutions.

• Monitor and act on alerts and notifications generated by network and system monitoring tools.

• Effectively communicate network and system issues to both internal and external stakeholders in a timely manner.

• Participate in an on-call rotation and address after-hours incidents when necessary.

• Guide and train Analyst I staff on best practices for network and system monitoring.

• Ensure that tickets are accurately created and documented to reflect time spent.

• Manage personal workload efficiently while adhering to service level agreements (SLAs).

• Follow a Friday-through-Monday schedule, from 10:00 a.m. to 9:00 p.m., on a four-day-per-week, ten-hours-per-day shift.

• Carry out additional duties as required.

⛳️ Requirements

• An Associate's degree in Computer Science or a related field, or equivalent work experience.

• A minimum of 3 years of experience in network and system monitoring or a related area.

• Familiarity with network and system monitoring tools.

• Experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG is advantageous.

• Understanding of advanced networking concepts such as load balancing, VPN, and firewalls.

• Advanced knowledge of server and operating system concepts, including Windows and Linux.

• Strong analytical and problem-solving abilities.

• Excellent communication and interpersonal skills.

• Capability to work independently as well as collaboratively in a team setting.

• Attention to detail and the ability to manage multiple tasks effectively.

• Willingness to learn and adapt to new technologies and processes.

• Must fulfill Criminal Justice Information Systems (CJIS) requirements following employment.

• Subject to criminal and Department of Motor Vehicles background checks.

🏝️ Benefits

• Employee and Family Assistance Program that supports mental health and leave requirements.

• Company-matched 401(k)/RRSP plans.

• Leadership Academy.

• Monthly learning sessions.

• Mentorship programs.

• Learning reimbursements.

• Internal career fairs.

• Job shadowing opportunities.

• Tailored career-pathing and support for internal mobility.

• A people-first culture emphasizing autonomy and recognition.

• Transparent leadership and management support.

• Fully remote work arrangement.