NOC Analyst II – Weekends (Fri-Mon)

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee network and system performance utilizing a variety of monitoring tools and software.

• Detect and resolve intricate network and system issues, escalating when necessary.

• Set up and deploy systems and network devices in collaboration with Backup Specialists and Toolset Orchestration Specialists.

• Keep precise documentation of network and system configurations and modifications.

• Work together with cross-functional teams to address issues and implement solutions.

• Monitor and act upon alerts and notifications generated by network and system monitoring tools.

• Promptly and effectively communicate network and system issues to both internal and external stakeholders.

• Participate in an on-call rotation and respond to after-hours incidents as required.

• Mentor and train Analyst I staff on best practices for network and system monitoring.

• Create and accurately document tickets to account for time spent.

• Manage personal workload to meet service level agreements (SLAs).

• Perform additional responsibilities as needed.

⛳️ Requirements

• Associate's degree in Computer Science or a related discipline, or equivalent work experience.

• A minimum of 3 years of experience in network and system monitoring or a related field.

• Proficiency with network and system monitoring tools.

• Familiarity with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG is advantageous.

• Understanding of advanced networking concepts such as load balancing, VPNs, and firewalls.

• Advanced knowledge of server and operating system concepts, including both Windows and Linux.

• Strong analytical and problem-solving abilities.

• Exceptional communication and interpersonal skills.

• Capability to work independently as well as in a team-oriented setting.

• Keen attention to detail and the ability to prioritize multiple tasks effectively.

• Openness to learning and adapting to new technologies and processes.

• Must fulfill Criminal Justice Information Systems (CJIS) requirements after employment.

• Subject to criminal and department of motor vehicles background investigations.

🏝️ Benefits

• Employee and Family Assistance Program supporting mental health and leave needs.

• Company-matched 401(k)/RRSP plans.

• Leadership Academy.

• Monthly learning sessions.

• Mentorship programs.

• Learning reimbursements.

• Internal career fairs.

• Job shadowing opportunities.

• Personalized career-pathing and internal mobility.

• Autonomy and recognition.

• Transparent leadership and manager support.

• Background checks for criminal and department of motor vehicles post-employment.

• Compliance with CJIS requirements after employment.