P&P Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the creation, assessment, revision, and upkeep of servicing policies, procedures, and process documentation within mortgage servicing operations.

• Evaluate documentation, processes, and controls to pinpoint gaps, regulatory implications, and opportunities to enhance governance and execution.

• Act as a subject matter expert regarding policy and procedure governance, documentation standards, and approval workflows.

• Facilitate cross-functional conversations to address documentation deficiencies and synchronize procedural modifications.

• Convert business, regulatory, investor, and audit-related changes into actionable policy and procedure updates.

• Track document inventory, review cycles, aging items, and SLA performance; escalate risks or delays as necessary.

• Generate executive-level reports on documentation readiness, adherence to governance, implementation of changes, and preparedness for audits/exams.

• Offer guidance and support to less experienced contributors in documentation.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Operations, Communications, or a related discipline, or equivalent professional experience.

• More than 5 years of experience in mortgage servicing, operations, compliance, risk management, quality assurance, policy/procedure development, technical writing, process documentation, or operational governance.

• Experience in supporting regulated financial services processes, which includes change control, documentation governance, controls, review/approval workflows, or procedure management.

• Excellent written communication skills with the capacity to transform servicing processes and requirements into straightforward, user-friendly documentation.

• Capability to prioritize tasks, coordinate cross-functional contributions, and meet deadlines in a dynamic environment.

• Proficient in Microsoft Office applications, particularly Word and Excel.

• Skilled in document repository and publication tools such as PolicyTech, SharePoint, or comparable platforms.

• Exceptional attention to detail, organizational skills, analytical thinking, and document library management abilities.

🏝️ Benefits

• Paid Time Off (PTO)

• Medical, Dental & Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan