NOC Analyst I – Evenings, Overnight

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the performance of networks and systems using various monitoring tools and software.

• Detect and resolve network and system problems, escalating them as required.

• Conduct basic configurations and deployments for systems and networks.

• Ensure accurate documentation of configurations and changes within networks and systems.

• Work collaboratively with cross-functional teams to address issues and implement effective solutions.

• Monitor and react to alerts and notifications from networks and systems.

• Convey network and system issues to both internal and external stakeholders.

• Engage in an on-call rotation and address after-hours incidents as necessary.

• Create and appropriately annotate tickets to track time spent on tasks.

• Manage personal workload effectively to meet service level agreements (SLAs).

• Undertake additional responsibilities as needed.

⛳️ Requirements

• An Associate's degree in Computer Science or a related field, or equivalent professional experience.

• Familiarity with network and system monitoring tools.

• Experience with ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG is advantageous.

• Understanding of networking principles such as TCP/IP, routing, and switching.

• Basic knowledge of server and operating system principles, including Windows and Linux.

• Strong analytical and problem-solving capabilities.

• Exceptional communication and interpersonal skills.

• Ability to work both independently and collaboratively in a team environment.

• Attention to detail with the ability to prioritize multiple tasks effectively.

• A willingness to learn and adapt to new technologies and processes.

• Must successfully pass criminal and Department of Motor Vehicles background checks.

• Must fulfill Criminal Justice Information Systems (CJIS) requirements after employment.

• Availability to work weekdays from approximately 6pm to 3am EST.

🏝️ Benefits

• Employee and Family Assistance Program that supports mental health and leave.

• Company-matched 401(k)/RRSP plans.

• Leadership Academy.

• Monthly learning sessions.

• Mentorship programs.

• Learning reimbursements.

• Internal career fairs.

• Job shadowing opportunities.

• Personalized career-pathing and internal mobility.

• Autonomy and recognition in the workplace.

• Transparent leadership and managerial support.

• Opportunities for growth and development.