NICE CX One Engineer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and implement routing solutions based on NICE technology.

• Develop IVR applications that are secure and compliant.

• Assist in the transition of legacy call center systems to contemporary omnichannel platforms.

• Organize and carry out release planning, development, testing, and deployment for IVR improvements across various agencies.

• Design call flows and integrate backend systems utilizing APIs.

• Oversee NICE Business Unit and contribute to the design of solutions and optimization of network solutions.

• Design and establish routing for contact center technology.

• Collaborate with the Architecture team to design, develop, and deploy APIs, as well as consume APIs.

• Offer technical support and troubleshoot for both customers and internal teams when scripting issues occur.

• Coordinate communication and resolution of issues with multiple technology teams.

• Review support tickets with agency leadership and manage support inquiries from team members working on agency tickets.

⛳️ Requirements

• Over 3 years of experience with NICE inContact CXone.

• More than 3 years of professional scripting experience with NICE CXOne Studio.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience working with virtualized systems, including application servers, databases, and networking infrastructure.

• Ability to comprehend business requirements and convert them into technical specifications.

• Skills in conflict resolution and effective organizational communication.

• Strong communication and teamwork abilities.

• Experience in creating Contact Center Dashboards (preferred).

• Basic understanding of intersystem networking and data traffic flow between components (preferred).

• Capability to troubleshoot end-to-end call center applications, including issues in Chrome and Edge when interacting with web-based applications such as Salesforce/Microsoft Dynamics (preferred).

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities.

• Engaging projects for top global clients.

• An inclusive and supportive workplace.

• Open lines of communication.

• Regular team-building social events within the company.