NICE CX One Engineer

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Create and execute routing solutions based on NICE technology.

• Design secure and compliant Interactive Voice Response (IVR) applications.

• Assist in transitioning legacy call center systems to contemporary omnichannel platforms.

• Organize and carry out release planning, development, testing, and launching of IVR improvements across various agencies.

• Develop call flow designs and integrate backend systems utilizing APIs.

• Oversee NICE Business Unit operations and contribute to solution design and network optimization.

• Deliver routing design and implementation for contact center technologies.

• Collaborate with the Architecture team to design, develop, deploy, and utilize APIs.

• Offer technical support and resolve scripting issues for both customers and internal teams.

• Facilitate communication and resolution of issues with multiple technology teams.

• Review support tickets with agency leadership and supervise support inquiries from team members handling agency tickets.

⛳️ Requirements

• Minimum of 3 years of experience with NICE InContact CXone.

• At least 3 years of professional experience in NICE CXOne Studio scripting.

• Practical experience with NICE InContact and/or NICE CXone solutions.

• Familiarity with cloud-based SaaS/PaaS/IaaS providers.

• Experience working with virtualized systems, including application servers, databases, and networking infrastructure.

• Capability to comprehend business requirements and convert them into technical specifications.

• Strong conflict management skills and effective organizational communication.

• Outstanding communication and teamwork abilities.

• Experience in creating Contact Center Dashboards (preferred).

• Basic understanding of intersystem networking and data traffic flow between components (preferred).

• Skill in troubleshooting end-to-end call center applications, including issues with Chrome and Edge on web-based applications like Salesforce/Microsoft Dynamics (preferred).

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Language training courses.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship opportunities available.

• Involvement in impactful projects for leading global clients.

• An inclusive and supportive workplace environment.

• Commitment to open communication.

• Regular company social events for team building.