Network Operations Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the planning, execution, launch, and follow-up of strategic initiatives within Network Operations.

• Act as the project manager for designated initiatives, creating project plans, schedules, milestones, action items, and launch criteria.

• Collaborate with cross-functional stakeholders to ensure projects remain on schedule, within scope, and aligned with business goals.

• Track progress, recognize risks or obstacles, escalate issues, and propose solutions.

• Maintain project documentation, trackers, status reports, meeting agendas, action items, and follow-up tasks.

• Assist in the development and execution of processes, workflows, and operational procedures.

• Identify opportunities for process improvements and suggest enhancements to operational efficiency.

• Support reporting, auditing, and tracking efforts to ensure network information and project data are accurate, compliant, and up-to-date.

• Coordinate activities related to launch readiness and monitor post-launch performance.

• Manage provider scheduling, availability, logistics, communications, and operational needs.

• Serve as a liaison between providers and facilities, conveying expectations, timelines, changes, and next steps.

• Collaborate with Network Strategy, Operations, technical, clinical, and other cross-functional teams to align priorities and identify dependencies and operational gaps.

• Provide updates on project status, risks, achievements, and upcoming milestones.

• Offer operational support and carry out other related tasks as assigned.

⛳️ Requirements

• A BA/BS degree is preferred.

• A minimum of 2 years of experience in operations, project coordination, project management, healthcare operations, or a related field is required.

• Proven experience managing projects or initiatives that involve multiple stakeholders and conflicting priorities.

• Familiarity with technical platforms, operational workflows, and/or application funnels.

• Proficient in Microsoft Excel and/or Google Sheets, including features like filters, VLOOKUP/XLOOKUP, conditional formatting, data validation, and managing large datasets.

• Strong organizational abilities with a demonstrated capacity to manage timelines, deliverables, and follow-ups across various projects.

• Excellent written and verbal communication skills, capable of effectively engaging with providers, facilities, technical stakeholders, and internal team leaders.

• Strong critical thinking, problem-solving, and decision-making abilities.

• Highly detail-oriented with a solid emphasis on accuracy, accountability, and follow-through.

• Ability to work autonomously, prioritize competing tasks, and take ownership of projects from initiation to completion.

• Comfortable in a fast-paced, dynamic environment and adaptable to shifting priorities.

• Experience with Business Intelligence tools like Looker, Tableau, Power BI, or similar platforms is a plus.

• Previous experience in healthcare or working with a large, distributed network of providers is a bonus.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans.

• Pre-tax benefits: HSA/FSA.

• 401k Retirement Savings Program with a matching contribution of up to 4%.

• Optional benefits including disability, basic life, or pet insurance, among others.

• Monthly Wellness Stipend to encourage mental and physical self-care.

• Flexible PTO and a Remote First Environment.

• Regular team events, including Wellness Workshops and Team Building Activities.

• Complimentary access to Talkspace products for you and one household member, along with a friends and family discount!