Network Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct network monitoring, deliver reports, and facilitate recovery from degraded or failed services for the Network Operations Center (NOC) and Service Monitoring Center (SMC) of the US Government client.

• Offer technical support for incident responses, service degradations, outages, and various service interruptions.

• Analyze and troubleshoot hardware and software issues related to monitoring tools.

• Strategize, present, and implement efficient Authorized Service Interruptions (ASI) to minimize impact on daily operations.

• Oversee and support critical infrastructure, including network, storage, database, Mainframe, and other components and services.

• Evaluate and monitor the speed and performance of IT services, websites, and end-user assets.

• Manage service or infrastructure outages or degradations by creating tickets and coordinating with Help Desk, technical Subject Matter Experts, or support agencies.

• Initiate, manage, and close service status flags for outages or server degradations.

• Sustain ongoing monitoring and communication of service flags via phone, email, and other methods.

• Investigate and document recovery processes and root causes of outages.

• Support and maintain monitoring tools, researching and testing enhancements for recommendation and implementation.

• Conduct tool assessments to identify opportunities for improving performance or notification accuracy.

• Develop and update documentation for configuring, operating, and recovering monitoring tools and capabilities, Common Operating Procedures (COP), and other processes.

• Perform additional duties as assigned and appropriate.

⛳️ Requirements

• High School Diploma or an equivalent qualification.

• Proven experience in utilizing systems, troubleshooting issues, monitoring data, and supporting operational processes.

• Must be a US citizen.

• Must be eligible to obtain a secret security clearance.

• Must successfully pass a pre-employment background check.

• Strong understanding of IT Service Monitoring best practices and standards.

• Ability to thrive in a team-oriented, collaborative atmosphere and cultivate strong working relationships across different organizations.

• Exceptional verbal, written, and interpersonal communication skills.

• Strong organizational and multi-tasking capabilities.

• Ability to see tasks and issues through to completion.

• Strong follow-through and critical problem-solving abilities.

• Outstanding customer service skills.

• Flexible and able to work in fast-paced environments.

• Preferred: Two or more years of experience in Network Operations.

• Preferred: CCNP Certification.

• Preferred: Valid Security+ Certification.

• Preferred: Active secret security clearance or higher.

🏝️ Benefits

• Paid holidays.

• Paid time off.

• 401K with employer matching.

• Dental insurance.

• Vision insurance.

• Health insurance plans.

• Life benefits.

• Disability benefits.

• Reasonable accommodations for qualified individuals with physical or mental disabilities.