Network Onboarding Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage and facilitate the daily operations for both 1099 and W2 onboarding workflows.

• Work in conjunction with the Network Onboarding Manager to create and execute efficient workflows within onboarding platforms, such as Fountain and Talkspace Admin/product.

• Ensure onboarding processes are efficient, facilitating smooth transitions and contract management.

• Oversee provider maintenance procedures to guarantee smooth changes to providers' accounts.

• Learn, document, and implement all onboarding prerequisites.

• Assist the clinical team in the W2 initiative to ensure the effective onboarding of new network clinicians.

• Report on enrollment patterns within the funnel.

• Identify opportunities for improvement, including bugs, product deficiencies, and operational hurdles.

• Address bottlenecks and obstacles by reaching out to stakeholders for support.

• Actively participate and resolve issues during recurring meetings.

• Undertake additional duties as assigned.

⛳️ Requirements

• BA/BS degree is preferred.

• 1 - 2 years of experience in a customer-facing role is required.

• Experience in or a solid interest in working within a fast-paced environment.

• Strong attention to detail.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision plans.

• Pre-tax benefits: HSA/FSA.

• 401k Retirement Savings Program with matching contributions up to 4%.

• Optional benefits, including disability, basic life, or pet insurance, among others.

• Monthly Wellness Stipend to encourage mental and physical self-care.

• Flexible PTO and a Remote First Environment.

• Regular team events, such as Wellness Workshops and Team Building Activities.

• Complimentary access to Talkspace products for you and one household member, along with a friends and family discount!