Manager, Onboarding Operations

This is a fully remote position, open to applicants in Argentina, +2 more countries.

📋 Description

• Oversee a regionally aligned operations team managing high volumes of employee onboarding across various countries.

• Inspire, guide, and mentor Onboarding Operations Specialists.

• Take ownership of team performance, quality of delivery, operational goals, and service standards.

• Facilitate motivation, provide feedback, conduct performance evaluations, navigate difficult discussions, and resolve conflicts.

• Serve as a point of escalation for intricate employee onboarding and operational issues.

• Collaborate with global Managers to promote operational improvements and share best practices.

• Utilize data to monitor performance, capacity, quality, and risks, offering recommendations to leadership.

• Enhance onboarding processes, operational controls, and experiences for both employees and customers.

• Act as a subject-matter expert on global employee onboarding and escalations.

• Assist with reporting, audits, compliance, and data integrity initiatives.

• Identify and prioritize opportunities to simplify, standardize, or automate workflows.

• Drive the adoption of approved AI and automation tools, including training, controls, and human oversight.

• Collaborate with operational excellence, data, and technical specialists to define requirements, test solutions, and support implementation.

• Evaluate whether changes enhance efficiency, accuracy, quality, capacity, employee experience, or customer outcomes.

• Lead initiatives from concept to execution, implementing sustainable solutions.

• Report directly to the Senior Manager, Onboarding Operations.

⛳️ Requirements

• Proven experience in people management within a high-volume operational setting.

• Background in developing scalable operational processes while upholding high standards of quality, compliance, and employee and customer experience.

• Understanding of employment and/or labor laws, benefits, payroll processes, and employment contracts in multiple countries, or the ability to quickly learn these aspects.

• Strong stakeholder management abilities and effective communication during complex or sensitive scenarios.

• Excellent operational judgment, balancing compliance needs, team capacity, service quality, and scalable delivery.

• Proficient in using data for decision-making, performance monitoring, risk identification, and improvement recommendations.

• Comfortable leveraging AI and automation tools to boost productivity, service quality, and operational consistency.

• Skilled in identifying repetitive tasks and process bottlenecks suitable for automation or AI-assisted workflows.

• Experience leading change initiatives and assisting teams in adapting to new tools or methodologies.

• Capable of collaborating with technical, data, or automation specialists to define operational requirements, test solutions, and encourage adoption.

• Sound judgment regarding the responsible use of AI, including data privacy, security, compliance, accuracy, and necessary human oversight.

• Composed under pressure, able to engage in challenging conversations, resolve conflicts, and escalate issues appropriately.

• Pragmatic, adaptable, and able to work independently in a fast-paced, international, and high-growth environment.

• Experience in international people operations or as an HR generalist is advantageous.

• Fluent in written and spoken English; proficiency in an additional language is a plus.

• Remote work experience is appreciated, though not mandatory.

• CV and application must be submitted in English.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget allocated for co-working spaces, learning, and wellness (including gym memberships).

• Access to mental health support services.

• Stock options available.

• Home office budget and IT equipment provided.

• Emphasis on life-work balance.

• Participation in Employee Resource Groups (Women, Disability, Queer, Minorities in Tech).

• Accommodation support during interviews and beyond.