Network Infrastructure Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Design and implement secure server clusters.

• Identify and resolve hardware and network connectivity issues.

• Oversee essential infrastructure repairs.

• Manage Akamai's hardware resources.

• Coordinate activities among field technicians based locally.

• Collaborate with various teams to guarantee product and service reliability, scalability, and usability.

• Regularly travel to data centers for the receipt, delivery, installation, and maintenance of hardware assets.

• Diagnose, troubleshoot, and monitor connectivity issues across Layer 1, 2, and 3 networks.

• Work closely with cross-functional teams on deployment initiatives, network setups, and ongoing maintenance.

• Collaborate with field technicians, ISPs, Akamai partners, and third-party client vendors.

• Monitor, prioritize, and address incoming maintenance tickets in accordance with SLA targets.

• Maintain and surpass SLA targets to ensure optimal system uptime and performance.

⛳️ Requirements

• Minimum of 2 years of relevant experience.

• Bachelor’s Degree in Computer Science or a related discipline.

• Familiarity with data center operations and protocols.

• Knowledge of network technologies.

• Understanding of security concepts.

• Proficiency with Unix/Linux internals.

• Experience with distributed systems.

• Background in systems design.

• Strong organizational skills with a proven track record in scheduling and operational planning.

• Capacity to work effectively under tight deadlines while adhering to procedural guidelines.

• Willingness to travel up to 60% domestically within the U.S.

• Must undergo or possess a successfully adjudicated USG Tier 3 background investigation.

• U.S. citizenship is a requirement.

• Capability to lift a minimum of 50 pounds of equipment.

🏝️ Benefits

• Annual bonus or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare coverage.

• 401K savings plan.

• Company holidays.

• Paid time off (PTO) for vacations.

• Sick leave.

• Parental leave.

• Employee assistance program.

• Support for mental wellness.

• Financial wellness assistance.

• Flexible work arrangements: at home, in an office, or a combination of both.