Network Facilities Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver services for the Facilities Team to operate and maintain the NAB allocated portfolio, encompassing financial, technical, maintenance, procurement, asset, and vendor management programs.

• Execute facilities administration tasks in line with company policies, procedures, and processes.

• Collaborate with stakeholders throughout the organization to ensure service delivery aligns with expectations without introducing financial or tenure risks.

• Cultivate and manage relationships with occupiers and clients to surpass service delivery expectations and facilitate necessary works.

• Provide customer and property services for a designated portfolio of buildings.

• Conduct building inspections and complete relevant reports within governance timeframes.

• Ensure adherence to client contract requirements, facilities procedures, statutory regulations, and fire, health, and safety standards.

• Manage the organization and administration of information for analysis and presentation to senior management.

• Coordinate with facilities vendors and the JLL Projects & Development Services account team for facility works.

• Maintain contracts for essential supplies and services.

• Execute facilities-related projects within established budgets or work plans.

• Monitor Help Desk/service outputs against KPIs and service level targets, providing reports to stakeholders.

• Contribute to continuous improvement, teamwork, cooperation, and performance excellence across the portfolio.

⛳️ Requirements

• Previous experience in facilities, property management, hospitality, or a related field.

• Familiarity with local occupational health and safety regulations, critical facilities, and vendor management for specialized services is beneficial.

• Basic understanding of technical property aspects (Computer Room Air-conditioning, Chiller systems, Fire Protection systems, Mechanical & Electrical systems, BMS systems) is a plus.

• Required experience in both front and back office processes with strong administrative skills, preferably in the FM sector.

• Strong customer service orientation with excellent interpersonal skills and the ability to engage with a diverse range of client personnel and demands.

• High proficiency in PC usage and demonstrated capability to manage daily tasks using various systems, including internet and email functions.

• Proven experience in continuous improvement initiatives.

• Demonstrated expertise in client reporting and report preparation.

• Enjoy being part of and contributing to a high-performing team.

🏝️ Benefits

• Excellent employee discounts on fitness, wellbeing, and other well-known brands.

• 18 weeks of paid maternity leave.

• Discounts on Private Health Insurance.

• Active Social Club.

• Employee assistance program.

• Novated Lease options for electric vehicles.

• Paid time off for volunteer activities.

• Career opportunities with Australia's leading Commercial Real Estate firm.

• Premium office environments.