Network Engineer II

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Act as the primary line of defense for all network-related incidents, offering 24/7 network support for both production and corporate networks.

• Diagnose Layer 1–3 issues and manage WAN, BGP, ISIS, LAN, FHRP, VLAN, STP, and associated services.

• Proactively monitor the health of production networks, evaluate risks, and implement mitigation strategies for swift service restoration.

• Provide customer-focused support through various communication channels.

• Develop and revise SOPs for network change management, issue analysis, and mitigation tactics.

• Install, configure, and maintain routers, switches, firewalls, VPN endpoints, and other network hosts and services.

• Conduct network maintenance and upgrades during regular hours and occasionally during evenings or weekends.

• Troubleshoot network problems and outages.

• Engage in global production and corporate network infrastructure, including edge, backbone, datacenter, POP, and CDN infrastructure.

• Manage multiple vendor switches on servers for hardware and software challenges.

• Address traffic and inquiries from ISPs and partners.

• Assist with incidents such as input errors, CRC issues, and RMA matters.

• Collaborate directly with ISPs and vendors to resolve network challenges.

• Perform additional duties as necessary.

⛳️ Requirements

• Bachelor’s degree (B.S./B.A.) from an accredited four-year institution along with 2 to 5 years of relevant experience and/or training; or an equivalent combination of education and experience.

• Comprehensive understanding of routing, switching, server operating systems, Active Directory, firewalls, wireless controllers, DNS, email, virtual machines, and software applications.

• Capability to work independently with precision and meticulous attention to detail.

• Willingness to accommodate flexible shift schedules, including weekend coverage and morning or swing shifts.

• Must be able to work from the Eastern Time Zone starting at 3:00 AM or 4:00 AM Pacific Time, or from the Pacific or Mountain Time Zone until 8:00 PM or 9:00 PM Pacific Time.

• Proficient in troubleshooting Layer 1–3 network issues.

• Familiarity with content delivery networks and internet peering strategies.

• Knowledge of server hardware technologies as they relate to content delivery performance and capacity.

• CCNA certification or equivalent is required.

• Ability to cultivate effective internal and external working relationships.

• Ability to exercise sound judgment within established procedures and practices.

• Competence in performing office-related tasks, including prolonged periods of sitting or standing.

• Ability to navigate within an office environment.

• Proficient in using a computer.

• Strong communication skills are essential.

• Some roles may require occasional repetitive motions or movements of the wrists, hands, and/or fingers.

🏝️ Benefits

• Medical coverage through UHC (PPO, HSA, Surest options).

• Medical coverage via Kaiser (HMO option only) available for California employees.

• Dental insurance provided through UHC Nationwide.

• Vision coverage offered by UHC.

• Flexible Spending Account for Health & Dependent Care.

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific).

• Opportunities for Continuing Education and Professional Development through various integrated platforms, such as Udemy and Coursera.

• Corporate Wellness Program offered by Goomi Group.

• Employee Assistance Program available.

• Wellness Days provided.

• 401k Plan available.

• Basic and Supplemental Life Insurance offered.

• Short Term & Long Term Disability insurance available.

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance options.

• Tuition Reimbursement available after 6 months of employment (capped).

• Paid Time Off (accrued and prorated, with a maximum of 120 hours annually).

• Paid Holidays included.

• Additional statutory leaves, paid time, or other ancillary benefits as required by state and federal law.