Network Engineer – Field Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and support various customer networks across a wide range of environments.

• Deploy, configure, and provide support for Cisco Catalyst SD-WAN solutions, including vManage and vEdge/cEdge.

• Configure and maintain environments utilizing Cisco Meraki MX, MS, and MR.

• Implement and support Cradlepoint routers via NetCloud Manager.

• Integrate LTE/5G and satellite connectivity into enterprise network architectures.

• Offer real-time remote assistance to field technicians during installations, cutovers, and troubleshooting efforts.

• Assist with validation, turn-ups, and issue resolution during live deployments.

• Manage multiple customer networks concurrently while prioritizing tasks and maintaining effective communication.

• Ensure compliance with customer-specific standards, SLAs, and security protocols.

• Deliver direct engineering support and remote guidance in a customer-facing setting.

⛳️ Requirements

• 4-7+ years of practical experience in data networking or network engineering, particularly in large-scale projects or national/international deployments.

• Extensive hands-on experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing.

• Proficient with Microsoft-based desktop and laptop computers, as well as mobile devices (smartphones, tablets, etc.).

• Strong experience with Cisco Meraki MX, MS, and MR platforms.

• Familiarity with the Cradlepoint NetCloud ecosystem.

• Solid grasp of routing protocols such as OSPF and BGP, TCP/IP, VPNs, and network security principles.

• Experience in supporting distributed environments and remote site connectivity.

• Proficient with wired and wireless monitoring and troubleshooting tools.

• Excellent troubleshooting, analytical, and problem-solving abilities in high-pressure situations.

• Capable of clearly conveying technical guidance to field technicians and non-technical stakeholders.

• Proven track record of managing multiple priorities across customer environments.

• Exceptional communication and documentation skills.

• Experience with Starlink deployment and satellite connectivity is a plus.

• Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous.

• Experience with multi-carrier cellular deployments and failover design is beneficial.

• Relevant certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux, or Fortinet NSE are advantageous.

• Availability to work Monday–Friday, 2:00 pm–11:00 pm ET (US).

🏝️ Benefits

• Day 1 HMO + 1 free dependent

• Health and Wellness Reimbursement Benefits

• Sunlife Group Insurance

• Company Salary Loans

• Government contributions

• Assistance with government loan payments

• 13th month pay

• Night differentials pay

• Holiday pay (for hours worked on holidays)

• Mandated Leaves

• Work equipment provided

• Continuous training

• Personal and professional development opportunities

• Competitive benefits