Field Service Engineer I

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Install, maintain, and repair a variety of high-value analytical instruments, such as electron microscopes and chromatography systems.

• Ensure that advanced scientific instruments function at optimal performance levels.

• Provide outstanding technical service as a representative of the company.

• Foster strong relationships with customers to support essential research and innovation.

• Identify and resolve complex technical issues.

• Assist customers in making scientific breakthroughs and driving innovation.

• Travel up to 50–75% to customer sites.

• Work flexible hours and respond to urgent service requests.

⛳️ Requirements

• Bachelor's Degree; no previous experience necessary.

• Preferred areas of study include Engineering (Electrical, Electronics, Mechanical, Biomedical) or a related scientific discipline.

• Advanced degrees or specialized certifications are advantageous.

• Experience with the installation, troubleshooting, and repair of sophisticated analytical instruments is preferred.

• Strong aptitude in electronics and mechanics, with the capability to diagnose issues at the component level.

• Excellent customer service skills and a professional demeanor.

• Strong verbal and written communication skills.

• Fluency in English is required; additional language proficiency is a plus.

• Proven problem-solving abilities and analytical thinking skills.

• Proficient with Windows operating systems, MS Office, and service management software.

• Capability to read and understand technical diagrams, schematics, and documentation.

• Valid driver's license and ability to travel up to 50–75%.

• Physical capability to lift up to 50 lbs and stand for prolonged periods.

• Experience with ultra-high vacuum systems and high-voltage equipment preferred.

• Must be available to work flexible hours and respond to emergency service calls.

• Must obtain necessary credentials to access customer facilities.

• Strong organizational skills and effective time management abilities.

• Collaborative mindset with the ability to work independently.

🏝️ Benefits

• Variable annual bonus based on company, team, and/or individual performance outcomes.

• Comprehensive national medical and dental plans.

• National vision plan, which includes health incentive programs.

• Employee assistance and family support programs.

• Commuter benefits.

• Tuition reimbursement.

• Minimum of 120 hours of paid time off (PTO).

• 10 paid holidays each year.

• Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave.

• Accident and life insurance coverage.

• Short- and long-term disability insurance.

• 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) allowing the opportunity to purchase company stock at a discount.