Field Service Engineer 1

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Install, maintain, and repair a variety of high-value analytical instruments, such as electron microscopes and chromatography systems.

• Ensure that advanced scientific instruments function at optimal performance levels.

• Provide outstanding technical service to clients.

• Represent Thermo Fisher Scientific while fostering strong relationships with customers.

• Address complex technical issues utilizing your technical knowledge and customer service expertise.

• Assist customers in advancing essential research and innovation.

⛳️ Requirements

• Bachelor's Degree; no previous experience is necessary.

• Preferred experience in installing, troubleshooting, and repairing advanced analytical instruments.

• Preferred fields of study include Engineering (Electrical, Electronics, Mechanical, Biomedical) or a related scientific discipline.

• Advanced degrees or specialized certifications are advantageous.

• Strong electronic and mechanical skills, with the ability to diagnose issues down to the component level.

• Excellent customer service skills and a professional demeanor.

• Strong verbal and written communication skills.

• Fluency in English is required; additional language skills are a plus.

• Proven problem-solving abilities and analytical thinking.

• Proficiency in Windows operating systems, MS Office, and service management software.

• Capability to read and interpret technical diagrams, schematics, and documentation.

• Valid driver's license and willingness to travel up to 50–75%.

• Physical ability to lift up to 50 lbs and maintain standing for extended periods.

• Experience with ultra-high vacuum systems and high-voltage equipment is preferred.

• Availability to work flexible hours and respond to emergency service requests.

• Must be eligible to obtain the necessary credentials for accessing customer facilities.

• Strong organizational skills and the ability to manage time effectively.

• Collaborative mindset with the ability to work independently.

🏝️ Benefits

• Fully remote work arrangement.

• Standard Monday–Friday work schedule.