Field Service Technician

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver technical expertise and support to clients regarding installations, maintenance, upgrades, and repairs.

• Act as the primary customer liaison for technical and service-related inquiries.

• Identify, troubleshoot, and resolve technical and service challenges.

• Educate clients on the correct usage and operation of equipment.

• Maintain and document clients' service logs accurately.

• Generate reports for analysis of product failures and serviceability concerns.

• Elevate issues to the appropriate engineering teams as necessary.

• Adhere to all policies and standards set forth.

• Execute additional responsibilities as assigned by management.

• Willingness to travel up to 90%.

⛳️ Requirements

• A degree from a college or university.

• At least 5+ years of relevant experience.

• Possess advanced skills pertinent to the role.

• In-depth knowledge of operational procedures and tools.

• Technical proficiency in installations, maintenance, upgrades, and repairs of medical equipment.

• Capability to diagnose, troubleshoot, and address technical/service challenges.

• Competence in instructing clients on the usage and operation of equipment.

• Proficiency in documenting and maintaining client service logs.

• Skill in preparing product failure analysis and serviceability reports.

• Willingness to travel up to 90%.

• Bilingual in English and French is an advantage.

🏝️ Benefits

• Comprehensive benefits plans.

• Flexible remote work arrangement.

• Competitive compensation in accordance with applicable federal, state, and local wage laws.