維修工程師 – 北部

This is a fully remote position, open to applicants in Taiwan.

📋 Description

• Provide technical support to clients, including troubleshooting, repairs, maintenance, or training.

• Coordinate and execute maintenance, repairs, and other technical services in accordance with established procedures and standards.

• Actively promote and sell service products to clients.

• Conduct (re)qualification procedures related to the pharmaceutical industry for instruments.

• Collaborate proactively with cross-functional teams, such as sales, application specialists, administrative departments, and headquarters customer service teams.

• Accurately handle all administrative tasks related to customer support in the CRM system, including creating quotes, repair estimates, service reports, and service confirmation documents.

• Responsible for effectively managing personal service supplies and tool inventory.

• Regularly travel to customer locations across Taiwan, primarily servicing Northern Taiwan; may be required to support Central or Southern regions as necessary.

⛳️ Requirements

• A degree in engineering or a related field is required.

• A minimum of two years of experience in hardware support or repair is essential.

• Experience in the scientific instrumentation industry is highly desirable.

• At least two years of customer-facing work experience, with excellent customer service skills.

• Strong technical, analytical, and problem-solving abilities are required.

• Must possess self-motivation and good organizational skills.

• Proficiency in English communication is necessary.

• A valid driver's license is required.

• Completion and maintenance of the necessary Anton Paar service training certification for the assigned product line is mandatory.

🏝️ Benefits

• Enjoy 12 days of paid annual leave starting from the first year of employment, with an increase in leave days each year.

• Up to 4 days of fully paid sick leave annually.

• Annual health check-ups and group insurance.

• Company-issued laptop and smartphone with unlimited internet access.

• Regular team-building activities.

• Weekly free English courses.