Field Applications Engineer II

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Assist with the deployment, installation, commissioning, troubleshooting, servicing, and ensuring code compliance of Generac home energy solutions, which encompass generators, solar, storage, and load management systems.

• Provide on-site assistance for the installation, commissioning, startup, and troubleshooting of home energy systems and their related equipment.

• Record installation, commissioning, service, and support activities in comprehensive field reports.

• Address complex product, installation, commissioning, and service challenges both on-site and via phone, email, and virtual support.

• Work in collaboration with senior technical specialists and Field Application Engineers on escalated issues.

• Maintain communication with dealers, installers, and service providers to enhance product adoption, installation quality, and customer satisfaction.

• Conduct technical training sessions at customer, dealer, distributor, and internal team locations.

• Analyze electrical one-line diagrams, load calculations, transfer switch configurations, and site-specific installation plans.

• Collaborate with Product Development, Engineering, Service, and Quality teams on product launches, field evaluations, dealer audits, root-cause investigations, and improvements in product reliability.

• Evaluate training materials, installation manuals, service documentation, technical bulletins, and customer-facing content for technical accuracy.

• Provide advice to sales associates, dealers, contractors, distributors, and service organizations on technical issues.

• Identify and coordinate resources to overcome technical, regulatory, permitting, utility interconnection, and code-compliance obstacles.

• Mentor Field Application Engineer I team members.

• Travel up to 75% within the Midwest, with potential trips to Canada.

⛳️ Requirements

• An associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a similar technical field is preferred.

• A minimum of 3 years of experience in supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.

• Proficient in reviewing electrical drawings, one-line diagrams, site plans, and installation documentation.

• A bachelor’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline is preferred.

• At least 7 years of experience in supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems is preferred.

• Familiarity with home standby generators, automatic transfer switches (ATS), load management, generator controls, and related electrical infrastructure.

• Background in technical support, field service, field applications engineering, or technical training within the power generation, electrical, construction, or energy sectors.

• Experience in delivering technical training to contractors, dealers, distributors, or customers.

• Proficient in diagnosing electrical, mechanical, communications, and control issues in generator systems.

• Proven experience collaborating with Engineering, Product Management, Service, Warranty, Quality, and Sales teams.

• Experience in field investigations, product validation, new product introductions, and continuous improvement initiatives.

• Certification or training from generator manufacturers such as Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar organizations is desirable.

• Additional qualifications such as Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent are advantageous.

• Strong understanding of residential and commercial electrical systems.

• Ability to interpret schematics and utilize high voltage and measurement equipment, including oscilloscopes, meters, and loggers.

• Familiarity with remote monitoring, connected devices, and network communications utilized in power generation equipment.

• Knowledgeable about NEC and relevant utility interconnection standards.

• Understanding of natural gas and propane fuel systems, generator sizing, load calculations, and backup power applications.

• Excellent problem-solving, root-cause analysis, troubleshooting, time management, and organizational skills; adept at prioritizing tasks in a dynamic environment.

• Strong interpersonal abilities and a knack for building relationships with customers, peers, and management.

• Clear, precise, and timely communication in English, including the ability to explain complex technical concepts and respond to customer inquiries effectively.

• Proficient in Microsoft Office and capable of learning new computer systems.

• Candidates requiring sponsorship now or in the future, including OPT or H1B transfers, cannot be considered.

• A valid driver’s license and successful MVA checks are mandatory.

• Must be able to lift up to 50 pounds and perform the specified physical activities.

🏝️ Benefits

• Flexible remote work arrangements.

• Opportunities to learn and work with new technologies.

• Chances to contribute to business and customer success.