Network and Telecoms Technical Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist with BAU operations, projects, and incident resolution involving vendors and partners to minimize business disruption.

• Ensure that Network and Telecommunications services adhere to contractual, architectural, security, and availability standards.

• Oversee relationships with suppliers and vendors, including conducting service reviews, renewing contracts, and monitoring service performance.

• Serve as a liaison among IT Operations, Business Change, IT Delivery, support teams, and external providers.

• Review and authorize changes while participating in CAB meetings.

• Facilitate the transition of new and modified services into the support framework.

• Assist with financial governance, resource planning, certificate management, vulnerability patching, and other operational controls.

• Identify and enact service enhancements, cost-saving measures, and initiatives for continuous improvement.

• Contribute to ensuring the performance, availability, and support of global network, telephony, security, fixed, and wireless services.

• Collaborate across Cisco Switching & Routing, FMC, WLC, ISE, Catalyst Center, and FortiGate platforms.

⛳️ Requirements

• Practical experience with Cisco switching and routing CLI.

• Experience with firewalls is a plus.

• Background in multinational telecommunications provision and support, encompassing network infrastructure, WAN, LAN, mobile, telephony, data centers, and cloud partners.

• Strong grasp of ITIL principles and the processes of Incident, Problem, Change, and Release Management.

• ITIL Foundation certification is preferred.

• Extensive experience in defining, supporting, and managing the lifecycle of Network and Telecommunications services.

• Experience managing outsourced support teams, suppliers, and vendors, including adherence to contractual obligations, SLAs, and formal supplier relationship management.

• Excellent stakeholder management and communication skills, with the ability to engage at the board level.

• Proficient in translating technical information into business language.

• Experience working in a matrix-managed environment, with an understanding of budgets and cost control processes.

• Strong decision-making capabilities and the ability to maintain clarity and focus under pressure.

• Commitment to staying updated on technology trends and solutions in the Network and Telecommunications field.

• ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent) is desirable.

🏝️ Benefits

• Short-term incentive opportunity.

• Pension/retirement plan.

• Life assurance coverage.

• Salary finance (payroll deduction loan scheme).

• Medical insurance plans.

• Health screening services.

• Critical illness coverage.

• Disability insurance.

• Paid time off/holiday leave.

• Employee assistance program.

• Discounted gym/health club membership.

• Transportation assistance programs (e.g., cycle to work, travel loans, car leasing options).

• Onsite catering/lunch vouchers.

• Retail discounts.

• Spotlight global recognition program.