Network Administrator, Network Support, Desktop Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee, monitor, and troubleshoot LAN/WAN, routing, switching, VPN, DNS/DHCP, and Wi-Fi environments.

• Manage and support Cato Cloud connectivity, policies, security controls, troubleshooting, and user/site onboarding.

• Uphold network security practices, including patch management, access control, segmentation, and incident response support.

• Collaborate with internal teams and vendors/ISPs to address connectivity and performance challenges.

• Document network topology, configurations, standards, and operational runbooks.

• Provide support for VMware environments, including ESXi/vCenter operations, VM provisioning, performance monitoring, and backup coordination.

• Assist with server management, storage solutions, backups, and endpoint management.

• Engage in maintenance windows, upgrades, and continuous improvement initiatives.

• Deliver Tier 2/3 desktop support for Windows/macOS endpoints and productivity tools.

• Resolve hardware/software issues, user access problems, printer issues, and conferencing/meeting-room technology.

• Manage technical onboarding and offboarding tasks, including accounts, devices, access, and security baselines.

• Maintain excellent customer service, clear communication, and timely updates on tickets.

⛳️ Requirements

• Extensive experience in network administration and desktop/end-user support.

• Practical experience with VMware (vSphere/ESXi/vCenter) and Cato Cloud.

• Familiarity with ticketing systems, documentation, and ITIL methodologies.

• General infrastructure/networking certifications are preferred.

• Willingness to travel to Dallas once a quarter.

🏝️ Benefits

• Full-time W2 employment.

• Remote work opportunity in Texas.

• Quarterly travel to Dallas.