Nederlandse Klantenservice Technisch Medewerker

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Act as the primary point of contact for customers experiencing technical difficulties.

• Diagnose issues related to broadband, mobile networks, TV applications, and GPS signals.

• Utilize tools like “Dare” to determine suitable solutions.

• Arrange on-site technician visits for problems that cannot be resolved remotely.

• Recognize commercial prospects to present customers with new services.

• Provide support to customers for an international telecommunications company.

⛳️ Requirements

• Native or C2 level proficiency in Dutch.

• Proficient in English at a B2 level.

• Excellent communication skills, active listening, and the ability to summarize information effectively.

• A friendly and helpful demeanor with a strong focus on customer satisfaction.

• An interest in the telecommunications sector is a plus.

• An IT diploma is not necessary; training will be provided.

• Availability to work evening or weekend shifts.

• Quick learner who adapts easily to new information.

🏝️ Benefits

• Paid training from day one.

• Competitive salary in the market.

• Comprehensive relocation package.

• Housing assistance available.

• Opportunities for career growth within an international team.

• Supportive, people-oriented call center environment.