National Sales Support – Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Assist the National Sales Leadership with special projects, initiative management, and logistics for approximately 50% of your time.

• Act as an account manager for designated National Sales Accounts, dedicating around 50% of your working hours to this role.

• Report to the Account Management leader within the National Sales organization, with a dotted-line reporting relationship to the SVP and VP of National Sales.

• Oversee special projects and national sales initiatives.

• Facilitate cross-functional meetings by managing scheduling, documentation, and follow-up actions.

• Organize, implement, and coordinate special events, logistics, and communications.

• Generate sales reports as assigned.

• Monitor sales exceptions and ensure necessary follow-up actions are completed.

• Administer customer appreciation programs, including holiday recognition.

• Assist in the cross-functional distribution of restricted sales address lists.

• Act as the first point of escalation for the Account Management team concerning assigned accounts.

• Review current contracted services, ensuring customers receive copies of contracts, circuit IDs, and key personnel contact information, including NOC, billing, and care.

• Manage upcoming contract expirations and track/report renewal success rates.

• Serve as the primary contact and escalation point for post-sale issues, overseeing customer communication until resolution.

• Collaborate with sales representatives on installation updates and general follow-up with customers.

• Provide periodic leadership updates regarding customer experience best practices and initiatives.

• Travel occasionally within the designated footprint for customer meetings.

• Perform additional duties as assigned.

⛳️ Requirements

• Education: 2-4 year college degree or equivalent experience.

• At least 5 years of telecommunications-related experience in a similar role supporting Carrier, Cellular, Media, or similar customers.

• Familiarity with reviewing master service agreements, service level agreements, and non-disclosure agreements.

• Strong communication skills to interact effectively at all levels within an organization.

• Experience in account planning, including account profiling, positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long-range account management strategies.

• Professional business acumen in reporting and database management.

• Operational knowledge of telecommunications ordering, provisioning, and billing processes.

• Strong decision-making skills and the ability to maintain customer retention.

• Excellent interpersonal skills.

• Proficient in Microsoft software, including Excel, PowerPoint, and Word, at a minimum intermediate level.

• Strong time management and problem-solving skills; ability to multitask and prioritize effectively.

• High sense of urgency; detail-oriented and analytical.

• Ability to make confident decisions based on the analysis of available information and its impact on business operations.

• Capability to take ownership of issues and drive towards resolution, anticipating future needs or events, and identifying alternative or contingency plans.

🏝️ Benefits

• 401k retirement plan with employer matching.

• Insurance options including medical, dental, vision, life, and STD insurance.

• Paid Time Off/Vacation: Starting at 80 hours per year, increasing with tenure in the organization.

• Floating Holiday: 40 hours per year.

• Paid Holidays: 7 days per year.

• Paid Sick Leave: Astound provides a number of paid sick hours per calendar year, varying by state and/or local laws.

• Tuition reimbursement program.

• Employee discount program.

• Opportunities for bonuses.

• Personalized training and coaching.

• Rewards and recognition programs.