National Credit Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Provides support in credit and collections for national clients.

• Manages customer setups and approves credit terms in accordance with the approval matrix.

• Monitors customer compliance with terms and pursues collections on overdue accounts.

• Negotiates payment plans and collaborates with national account representatives on financial matters concerning customers.

• Assists Office in third-party collections and supports customers utilizing existing systems and procedures.

• Makes credit decisions and sets payment terms within designated authorities.

• Collects on national or large complex overdue accounts while ensuring portfolio accuracy.

• Reviews customer account applications and setups for ownership links and exposure aggregation.

• Obtains necessary documentation and analyzes to suggest or approve credit terms for new customer accounts.

• Gathers financial and other credit-related information for risk assessment and credit-limit adjustments.

• Identifies root causes of delinquencies and engages with sellers and customers to resolve overdue accounts.

• Manages accounts receivable to ensure compliance with terms and addresses skipped invoices, short payments, credit memos, and unapplied cash.

• Develops payment plans and adheres to courtesy and demand-letter protocols.

• Conducts annual credit reviews and makes recommendations for credit limits.

• Assists in maintaining compliance with regulatory and Sarbanes-Oxley controls.

• Adheres to collection guidelines specific to GPO-related accounts.

• Recommends or aids in assigning uncollectible accounts to centralized third-party collections and may suggest write-offs.

• Supports credit reporting obligations.

• Engages in special projects and undertakes other assigned responsibilities.

• Updates Individual Development Plan and takes part in performance management and professional growth initiatives.

⛳️ Requirements

• High School Diploma or GED is required.

• A minimum of 2 years’ data entry experience in Credit/Collections, including account reconciliations or in a finance-related position is required.

• 1-2 years’ experience using D&B and other financial and risk management tools is required.

• 1-2 years’ experience in approving credit terms, managing portfolios for adherence to credit terms, collecting outstanding amounts, and resolving aged items is required.

• Experience in food service or a similar distribution field is preferred.

• Intermediate skills in MS Office are required, with strong proficiency in Excel (ability to create pivot tables, use VLOOKUP, and basic formulas is necessary).

• Ability to operate multiple screens while utilizing different applications.

• Capacity to manage multiple priorities and meet deadlines.

• Ability to work independently and maintain a professional demeanor.

• Skill in making risk management decisions for customers and collaborating with higher-level management on complex cases.

• Ability to advise other team members on best practices and navigate complex situations.

• Strong problem-solving skills with the capability to identify root causes of issues.

• Competence in cross-functional collaboration with internal associates and other stakeholders on overdue accounts to achieve resolutions.

• Proficiency in using various web-based and mainframe systems for job functions.

• Attention to detail is essential.

• Ability to perform data entry and maintain focus on tasks for 8 hours a day.

• An Associate's degree or Credit Business Associate (CBA) Certification is preferred.

🏝️ Benefits

• Overtime compensation.

• Health insurance.

• Pre-tax spending accounts.

• Retirement benefits.

• Paid time off.

• Short-term disability.

• Long-term disability.

• Employee stock purchase plan.

• Life insurance.