National Accounts Sales Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative and operational assistance to the Vice President of National Accounts-Packaging and the National Accounts team.

• Aid in order entry, tracking, confirmations, and follow-up communications.

• Act as a liaison between national accounts and various departments, including purchasing, credit, transportation, sales, and customer service.

• Engage with national account customers regarding order statuses, delivery updates, reporting needs, documentation, and general account assistance.

• Develop and maintain order recap reports, spreadsheets, and tracking tools.

• Assist in the preparation for customer calls, business reviews, and internal meetings for National Accounts.

• Participate in conference calls with national account customers as needed.

• Help gather, document, and coordinate information for RFPs and RFQs.

• Keep accurate records, reports, customer documentation, and communications related to accounts.

• Identify opportunities for enhancing efficiency, accuracy in reporting, communication flow, and customer support processes.

• Execute other related duties and special projects as assigned.

⛳️ Requirements

• A minimum of three years of experience in sales support, customer service, administrative support, or a related field is required.

• Preferred experience supporting national accounts, strategic accounts, multi-unit customers, or large customer groups.

• Strong proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Capability to create, maintain, and interpret spreadsheets, reports, and customer data.

• Exceptional written and verbal communication skills.

• Ability to engage professionally with customers, internal stakeholders, and executive-level leaders.

• Strong organizational abilities to manage multiple priorities, deadlines, and customer requests in a fast-paced setting.

• High attention to detail and a commitment to accuracy in data entry, reporting, customer communication, and follow-up.

• Ability to work independently while fostering strong collaboration with team members and cross-functional partners.

• Successful completion of a background check is required as a condition of a conditional offer.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Flexible spending accounts

• Employee Assistance Programs (EAP)

• 401(k) Retirement

• 401(k) program with company match

• Generous paid time off package

• Educational reimbursement

• Paid family leave

• Adoption assistance

• Competitive compensation

• Professional growth opportunities