National Accounts Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Lead, develop, mentor, and retain a team of National Account Managers.

• Set performance goals, priorities, and development plans for team members.

• Conduct business reviews, performance evaluations, and field coaching sessions.

• Provide executive-level oversight for strategic national and multi-location customer accounts.

• Formulate long-term strategies for account growth and foster senior-level customer relationships.

• Identify opportunities to enhance loyalty, expand partnerships, and boost market share.

• Assist in contract negotiations, renewals, and the implementation of national account agreements.

• Address complex customer issues and pursue strategic opportunities.

• Drive objectives related to sales, profitability, conversion, retention, and growth.

• Monitor KPIs, account performance metrics, and customer satisfaction levels.

• Lead action planning and allocate resources effectively.

• Collaborate with distributors, customers, and internal stakeholders to execute agreements.

• Support paint conversions and project implementations through cross-functional coordination.

• Work closely with sales, technical services, training, marketing, and operations teams.

• Ensure accurate forecasting, pipeline management, and effective account planning.

• Promote the utilization of Salesforce, Power BI, Office 365, and other business systems.

• Monitor compliance with agreements, service expectations, and operational standards.

• Lead customer business reviews and strategic planning meetings.

• Identify and implement best practices across the national account team.

• Report to the Director of Strategic Accounts and manage two direct reports.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Management, or a related field is preferred.

• An equivalent combination of education and relevant experience will be considered.

• At least 10 years of experience in the automotive refinish, collision repair, automotive aftermarket, or related industry.

• A minimum of 3-5 years of leadership experience managing sales, account management, or customer-facing teams.

• Proven success in managing strategic national or multi-location customer accounts.

• Experience in leading cross-functional projects and complex customer initiatives.

• A solid track record of building high-performing teams and achieving business results.

• In-depth understanding of collision repair operations, automotive refinish products, and distribution channels.

• Strong leadership, coaching, and talent development skills.

• Strategic thinking, business acumen, and commercial decision-making abilities.

• Excellent relationship-building and executive communication skills.

• Ability to influence both internal and external stakeholders without direct authority.

• Strong project management and organizational capabilities.

• Advanced analytical and problem-solving skills.

• Proficiency in Salesforce, Microsoft Office 365, and business reporting tools.

• Ability to effectively manage multiple priorities in a fast-paced environment.

• Willingness to travel approximately 50-70% of the time.

• A valid driver's license is required.

• Must be able to travel throughout the United States and Canada.

🏝️ Benefits

• Health insurance.

• Paid time off.