National Accounts Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Coordinate service for both existing and replacement equipment for National Accounts within the National Service Department.

• Receive and input National Service calls on a daily basis.

• Ensure follow-up on each call until resolution.

• Authorize invoices for services, repairs, and preventative maintenance work.

• Collect pricing information and process service quotes.

• Manage work orders, order necessary parts, and track until completion.

• Input relevant information into the Alert order management system.

• Research, establish, and nurture relationships to enhance the service network.

• Create customer quotes that include pricing, parts, and lead times.

• Log and monitor work orders each day.

• Uphold a high standard of customer service.

• Complete service software processing to bill customers.

• Approve vendor invoices.

• Undertake additional duties as assigned by the supervisor.

⛳️ Requirements

• Must reside in the Western Region of the United States.

• Must be situated within the Mountain or Pacific Time Zone.

• Strong communication skills with customers, vendors, and customer facility teams.

• Call and email customers and subcontractors for each case to coordinate work and confirm satisfaction.

• Interest in gaining knowledge about warehouse equipment, such as compactors, dock levers, balers, and forklifts.

• Capability to troubleshoot customer requirements.

• Ability to excel in a fast-paced, technology-oriented service environment.

• Capacity to work independently.

• Ability to occasionally collaborate in a team setting.

• Demonstrated organizational and planning abilities.

• Skill in prioritizing and managing multiple projects.

• Strong analytical skills.

• Proficient problem-solving abilities.

• Basic comprehension of accounting principles.

• Fundamental understanding of accounting processes.

• Experience with Microsoft Office applications, including Outlook, Excel, and Word.

• Excellent written and verbal communication skills.

• Ability to work with individuals from various backgrounds and needs in remote offices.

• High school diploma or GED required.

• Must pass a criminal history background check.

• Ability to occasionally lift or move office equipment or files weighing up to 20 pounds.

• Must occasionally wear approved PPE when in specific areas of the property.

🏝️ Benefits

• Competitive salary.

• Opportunities for incentives.

• Comprehensive benefits package starting from day one.

• Medical, dental, and vision insurance.

• 401K plan with matching contributions.

• Company-paid life insurance.

• Company-funded disability coverage.

• Paid time off (PTO).

• Paid holidays.

• Training and mentoring programs.

• Opportunities for advancement.