National Account Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Drive profitable growth by securing a larger share of overall opportunity spending and fostering new business within designated national accounts.

• Contribute to the creation of an annual business plan that aligns with Guest Supply's corporate goals and the long-term objectives of customers.

• Take the lead in, participate in, and support new product innovation, customer presentations, program launches, and program modifications.

• Oversee daily customer interactions through both direct and indirect channels.

• Comprehend, manage, and address customer escalations and critical situations effectively.

• Elevate issues for discussion with the Director, formulate strategies, and implement them accordingly.

• Maintain quarterly pricing lists, generate quotes, and oversee supplier contracts.

• Offer guidance and communication regarding brand-specific programs.

• Identify and propose new brand initiatives and product innovations.

• Formulate strategies to capture zero-account business.

• Acquire business from newly opened hotels alongside corporate accounts and field sales teams.

• Enhance group business share in collaboration with the Management Group team.

• Collaborate with GPOs to secure new business from committed customers.

• Develop and implement program launches and modifications.

• Lead and assist in crafting RFP responses, incorporating new product development.

• Ensure adherence to brand standards in Resupply Guides and Opening Templates.

• Enhance customer support through category management, cost reduction, and best practices for continuous improvement.

• Travel, including overnight stays, for client meetings, company events, staff meetings, training sessions, and industry or vendor trade shows.

⛳️ Requirements

• Bachelor's Degree in Business, Sales, or Marketing.

• 5-8 years of relevant work experience.

• Experience in Account Management/Sales Management.

• Preferred experience in hospitality or a related market.

• Exceptional verbal and written communication, interpersonal, and professional interaction skills.

• Ability to present information and address inquiries from suppliers, customers, management, and other departments.

• Strong leadership capabilities, including mentoring and developing individuals and teams.

• Organizational and project management skills; adept at planning, prioritizing, and executing multiple initiatives and deadlines independently.

• Capacity to manage large, complex projects effectively.

• Excellent listening, negotiation, and presentation abilities.

• Strong customer service and follow-up skills.

• Proficient in problem-solving, information gathering, and analysis.

• Sound judgment and timely decision-making skills.

• High attention to detail and accuracy.

• Ability to understand and implement relevant policies and procedures.

• Solid understanding of financial concepts, including pricing and forecasting.

• Proficient in MS Windows and Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).

• Familiarity with Phocas, PeopleSoft, and Salesforce.com is preferred.

• Must possess a valid driver's license and provide proof of current automobile insurance coverage.

• Applicants must be currently authorized to work in the United States.

🏝️ Benefits

• Sysco benefits information can be found at https://SyscoBenefits.com.

• Remote office environment.

• Reasonable accommodations available for individuals with disabilities.

• Equal Opportunity and Affirmative Action employment.