National Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of National-tier clients with established engagement expectations and defined business objectives.

• Act as the primary contact for managing travel programs, resolving issues, and coordinating reporting.

• Create and maintain account plans that align with client objectives, spending forecasts, and opportunities for optimization.

• Conduct structured check-ins with clients.

• Ensure the timely delivery of agreed-upon reports, SLAs, and service expectations.

• Collaborate across Operations, Sourcing, and Commercial Operations to guarantee smooth program delivery.

• Partner with the Manager of Inside Accounts to identify when accounts may need to transition between tiers and require different delivery models.

• Monitor account profitability, assess renewal risks, and identify growth opportunities.

• Track and analyze client satisfaction trends, providing recommendations for enhancements.

⛳️ Requirements

• 2–4 years of experience in account management, customer success, or program delivery.

• A strong client service orientation with the capability to balance responsiveness and prioritization effectively.

• Experience with structured service models and reporting frameworks.

• Ability to collaborate cross-functionally and handle client escalations with diplomacy.

• Excellent time management and organizational abilities.

• Outstanding written and verbal communication skills.

• Proficiency in Excel, CRM systems, and service tracking tools.

• Experience in the travel industry or B2B services is preferred.

🏝️ Benefits

• Choice of two medical plans.

• Two dental plans.

• Vision insurance.

• Flexible spending accounts (FSAs).

• Company-paid life insurance and AD&D.

• Optional additional life insurance and AD&D.

• Disability insurance.

• Paid parental leave.

• Paid time off.

• 401k Plan with company match.

• Discounted employee travel options.

• Access to LinkedIn Learning webinars and courses.

• Discounted pet insurance.

• Discounted auto, home, & renters insurance.

• Potential eligibility for an incentive, commission, bonus, or discretionary bonus program based on company financial goals and individual performance.