National Account Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate and coordinate the onboarding process for customers

• Organize and participate in client meetings

• Discuss, comprehend, and fulfill established customer standards

• Create and uphold account service instructions, communicate these to service personnel, and upload them onto CorVel SharePoint

• Oversee contract renewals and price adjustments with the Account Executive and/or management team

• Address service-related issues and escalate operational problems as necessary

• Manage all facets of collections alongside operations management

• Present information to clients regarding contract renewals, service issue discussions, or additional product offerings

• Ensure the accuracy and delivery of client-specific reports

• Maintain ongoing communication with customers to identify and uphold service expectations

• Guide new Account Managers during the onboarding process and throughout their first 24 months

• Compile monthly account updates and record new service opportunities in Salesforce

• Enhance market share by delivering outstanding service and introducing additional offerings

• Carry out additional responsibilities as assigned

⛳️ Requirements

• Bachelor’s Degree or higher in Business, Sales, Marketing, or a related discipline

• At least 5 years of experience in managed care, risk management, or TPA

• Proven track record in account management

• Demonstrated proficiency in managed care services such as Network Utilization, Case Management, Bill Review, and Pharmacy Benefit Management

• Familiarity with CorVel's services and completion of all CorVel Product Training Modules

• Strong business acumen, enthusiasm, and professionalism

• Excellent verbal and written communication skills

• Ability to foster relationships

• Strong interpersonal skills and dedication to customer service

• Highly developed organizational, analytical, and time management abilities

• Advanced proficiency in Microsoft Office applications, particularly Excel

• Familiarity with CRM software, particularly Salesforce

• Leadership presence

• Functional knowledge in workers’ compensation, auto, general liability, and disability management

🏝️ Benefits

• Medical (HDHP) with Pharmacy

• Dental insurance

• Vision insurance

• Long Term Disability

• Health Savings Account

• Flexible Spending Account options

• Life Insurance

• Accident Insurance

• Critical Illness Insurance

• Pre-paid Legal Insurance

• Parking and Transit FSA accounts

• 401K

• ROTH 401K

• Paid time off

• Career advancement opportunities

• Remote work