Multi-family Home Energy Savings, Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and implement operational enhancements with a focus on Excel-based tools, process modifications, and Information Management improvements.

• Develop and optimize reporting and tracking tools for client and program deliverables.

• Create project timelines, oversee critical milestones, and report on task progress.

• Collaborate with support departments and potentially the client to finalize projects and enhancements.

• Discover automation opportunities through advanced Excel tools or developments in Information Management.

• Act as the primary contact for process, technology, and tool enhancements.

• Organize training, process modifications, and reporting capabilities arising from program enhancements.

• Support the rollout of new tools and program features, encompassing development, testing, and training.

• Identify and provide continuous improvement opportunities through advancements in systems and processes.

• Manage program reporting requirements, including invoicing, data-entry validations, and troubleshooting.

• Educate staff on reporting capabilities.

⛳️ Requirements

• High School diploma or equivalent is required.

• 1–2 years of previous experience in customer service, sales, or office roles is essential.

• 2 years of experience in report design and development.

• 1–2 years of experience in client-facing project management.

• Excellent customer service and communication skills.

• Ability to manage a diverse range of tasks and thrive in a fast-paced environment.

• Detail-oriented, organized, self-motivated, and capable of prioritizing workload.

• Ability to identify and resolve project application issues with customers and trade allies.

• Proficient in Microsoft Office, particularly Word, Excel, and Outlook.

• Strong data entry skills in tracking systems and databases.

• Effective verbal and written communication skills with customers, clients, and employees.

• Ability to analyze and interpret data and address practical problems.

• Familiarity with mathematical concepts such as fractions, percentages, and ratios.

• Commitment to diversity and inclusion.

• Reliable transportation.

• Valid driver's license.

• Willingness to travel up to 10%.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Retirement benefits.

• Paid time off.

• Paid holidays.

• Other company-sponsored benefits and programs.