Motor Coach Technical Solutions Manager – West Region

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and offer technical assistance to both internal and external clients.

• Handle incoming inquiries from customers via calls and emails, delivering troubleshooting support and technical details.

• Aid customers in comprehending service manuals.

• Initiate warranty claims for new coaches.

• Provide 24/7 emergency support as required.

• Record troubleshooting processes and product-related issues.

• Initiate and support the completion of campaigns.

• Deliver comprehensive daily updates regarding new coach issues.

• Collaborate with engineers to document, contain, and address issues.

• Travel to various locations for diagnosing, troubleshooting, and documenting service and maintenance activities.

• Anticipate approximately 90% travel.

⛳️ Requirements

• High School Diploma or GED is required.

• Experience in programming vehicle electrical systems is essential.

• Proficient in running diagnostics for electrical systems, powertrain, and air systems.

• Familiarity with I.O. Controls, Vansco, and Actia Multiplex electrical systems is necessary.

• A minimum of 5 years of experience supporting Motor Coach brand products or 10 years for non-Motor Coach brand products is required.

• CFC12-12 Certification and Technician Type II MV AC EPA Certification are mandatory.

• Extensive knowledge of HVAC systems is essential.

• A Commercial Driver’s License (CDL) with the necessary medical certification card is preferred.

• Knowledge of Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF, and Allison Transmission diagnostics, along with WABCO systems is beneficial.

• Proficiency in computer applications, including Word, Excel, and other Microsoft products.

• Excellent customer service skills are crucial.

• Willingness to travel extensively during the workweek, Monday through Friday.

🏝️ Benefits

• Benefits commence on the first day of employment!

• Company-paid basic dental and vision coverage.

• Company-paid life insurance.

• Medical insurance with employer HSA contribution plan options.

• Competitive salary.

• 401K plan with company matching.

• Paid vacation and holidays.

• Employer-organized events throughout the year.

• Continuous employee development through various in-house training programs.