Mortgage Loan Officer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Originate and oversee the processing of purchase mortgage loans from the application stage to closing.

• Ensure adherence to all lending regulations and standards.

• Transform company-generated purchase opportunities into funded loans through proactive follow-ups and consultations with borrowers.

• Foster relationships with clients, Zillow Preferred Agents, and local partners when relevant.

• Maintain an active loan pipeline while achieving service levels, productivity goals, and funding targets.

• Utilize Zillow’s CRM, loan origination systems, and data-driven tools to ensure pipeline health and enhance customer engagement.

• Collaborate with processing, underwriting, and closing teams to facilitate efficient loan movement.

• Provide customer support via phone, email, and text messaging.

• Remain informed about market trends, lending programs, and regulatory changes.

• Keep active licensing, fulfill educational requirements, and engage in professional growth opportunities.

• Collect, store, and utilize voiceprints for operational and compliance purposes.

⛳️ Requirements

• 3+ years of experience in mortgage origination with a strong focus on purchase transactions.

• Active NMLS Loan Originator status with appropriate state licenses or Loan Originator status under a federal banking license.

• Completion of the 20-hour CORE Pre-Licensing Education course.

• Successful completion of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.

• Must be physically located in and working remotely from Michigan.

• Proven track record of successfully originating purchase loans in a high-volume, phone-based sales setting or through an agent-centric referral model.

• Strong client service orientation combined with consultative sales abilities.

• Comprehensive understanding of the mortgage process.

• Comfortable operating within defined KPIs in a structured, performance-oriented environment.

• Exceptional verbal communication skills and the ability to establish trust swiftly.

• Strong skills in time management, organization, and pipeline oversight.

• Proficiency in CRM, LOS, Outlook, Word, and Excel.

• An Associate’s or Bachelor’s degree is preferred.

🏝️ Benefits

• Competitive base salary.

• Eligibility for incentive compensation.

• Qualification for equity awards.

• Flexibility to work remotely from a designated physical location.

• Opportunity to spend time collaborating at a company office.

• Continuous professional development opportunities.

• Access to Zillow’s centralized operations, technology, brand, and leadership support.