Mortgage Collector

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Collect payments on designated overdue accounts

• Examine account records

• Reach out to customers/clients via phone and/or written communication

• Establish repayment plans

• Reduce losses to the organization

• Work Monday–Friday from 11:15 AM to 8:15 PM EST, along with one Saturday per month from 9:00 AM to 3:00 PM EST

⛳️ Requirements

• High school diploma or equivalent qualification

• At least one year of experience in collections and/or customer service roles

• Basic understanding of loan collection policies and procedures, fair debt collection practices, and relevant laws

• Excellent customer service and relationship management skills

• Capability to identify and resolve issues while organizing and interpreting information

• Strong verbal and written communication abilities

• Mortgage experience is highly preferred

• Candidates must adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety policies

• Must meet all applicable employment eligibility verification standards

🏝️ Benefits

• 10% Shift Differential for EST & CST Time Zones

• Comprehensive healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability coverage

• Pregnancy disability and parental leave

• 401(k) plan and employer-funded retirement plan

• Paid vacation ranging from two to five weeks based on salary grade and tenure

• Up to 11 paid holidays

• Adoption assistance

• Sick and Safe Leave accrual at one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise stated by law

• Incentive and recognition programs

• Equity stock purchase options

• Pension plan

• U.S. Bank provides a comprehensive benefits package